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Treshia A Burch

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North Carolina, United States
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Résumé

Jobs verified_user 0% verified
  • Cognosante
    EAP Supervisor
    Cognosante
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Collected and reviewed confidential client and provider documentation for compliance with program eligibility and healthcare protocols. • Conducted record audits, ensured HIPAA compliance, and maintained documentation in internal systems. • Communicated with clinicians and leadership to resolve discrepancies and ensured data accuracy for reporting and operational decisions. • Oversaw onboarding processes and quality assurance reviews aligned with internal policies and regulatory standards.
  • Charter Communications
    Internet/Voice Repair Specialist
    Charter Communications
    Jan 2021 - Jan 2022 (1 year 1 month)
    • Resolved customer technical issues efficiently while documenting troubleshooting steps and service outcomes in CRM systems. • Utilized strong communication and documentation skills in a fast-paced remote call center environment.
  • SPECTRAFORCE
    Team Lead
    SPECTRAFORCE
    Jan 2020 - Jan 2021 (1 year 1 month)
    • Led remote team operations and ensured quality control of all recorded data entries. • Trained and coached new hires on data input, policy adherence, and system usage.
  • D
    Director – Better Future for Families (501(c)(3) Nonprofit)
    Jan 2020 - Current (6 years 10 months)
    • Manage nonprofit operations, including intake documentation, service coordination, and volunteer onboarding. • Ensure the accuracy of client records and track all documentation in alignment with privacy laws and program requirements. • Maintain Excel-based records and utilize cloud platforms (Dropbox, Google Docs) to organize and archive sensitive data. • Coordinate with external agencies, partners, and providers to validate service information and program eligibility.
  • T
    Revenue Specialist
    The Resource
    Jan 2019 - Jan 2020 (1 year 1 month)
    • Handled provider billing records and verified insurance and payment accuracy. • Reviewed time gaps and documentation inconsistencies across systems and resolved them with billing and clinical teams.
  • Kelly Services
    Technical Team Lead
    Kelly Services
    Jan 2017 - Jan 2019 (2 years 1 month)
    • Supported clinical systems and ensured documentation and access workflows were secure, timely, and HIPAA-compliant. • Managed database updates and assisted in credentialing paperwork reviews and data uploads.
Education verified_user 0% verified
  • Strayer University
    Bachelor's Degree
    Strayer University
    Oct 2022 - Current (4 years 1 month)