Trent McCann
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Software Engineering Leader | Expertise in Quality, Delivery, and Team Growth
New Brunswick, Canada
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- BSenior Director of EngineeringBold CommerceJan 2025 - Current (1 year 4 months)Currently leading the Checkout division through a high-stakes reorganization, focusing on revitalizing people, product quality, and speed of delivery. By bringing a startup mindset to an established environment, I am simplifying complex structures to accelerate growth, drive Al adoption, and build a scalable foundation for the product's next phase. Architected and led a comprehensive reorganization of the Checkout division, streamlining workflows for multiple cross-functional teams to eliminate delivery bottlenecks and foster developer autonomy. Spearheaded an organization-wide Al adoption framework, driving use cases for both technical and non-technical staff to enhance decision-making, information retrieval, and context-building across al
Director of Engineering, DeliveryReplicantJan 2022 - Jan 2024 (2 years 1 month)Directed the delivery Organization for an Al-led voice automation SaaS company through Series A and B growth phases. Managed a 30+ person Organization, including three frontline managers, with a focus on scaling engineering practices and maintaining product accuracy at significant volume. Oversaw the delivery of customer projects, contributing to over $40M of ARR at scale. Rapidly expanded the delivery Organization, growing the team by 3X while maintaining consistent output quality and high employee satisfaction scores. Increased developer efficiency by 50% and limited technical debt by introducing architecture modularization for Voice bots via reusable component libraries. Defined and operationalized a net-new dedicated R&D team within the- KSenior Engineering Manager, Quality & Performance EngineeringKong IncJan 2021 - Jan 2022 (1 year 1 month)Recruited to build and scale the Quality and Performance Engineering function from the ground up for a high-growth API management SaaS company. Partnered with leadership to integrate quality standards across a 40+ member engineering Organization. Defined, built, and launched the Quality and Performance Engineering department as a net-new function within the company. Hired and coached a founding team of engineers, establishing the first performance metrics and software testing benchmarks for the Organization. Collaborated with SecOps and DevOps to execute formal release processes, successfully achieving a shorter, more predictable release cadence.
- Engineering Manager, Quality & Performance EngineeringPostmanJan 2019 - Jan 2021 (2 years 1 month)Established and led the Quality Engineering discipline for a global API platform serving millions of developers. Evangelized user-centric engineering practices and scaled quality processes across multiple product lines. Built and led a team of 15+ engineers responsible for driving quality across 15+ platform functions. Achieved ~80% automated test coverage by implementing "Shift Left" practices and high-risk area targeting. Represented Postman in the Electron Maintainers Foundation, contributing back to the open-source technology upon which the product was built. Acted as a Product Champion at user conferences and webinars, sharing API-first strategies with the global developer community.
- Engineering Project Manager, Quality EngineeringCventJan 2018 - Jan 2019 (1 year 1 month)Led strategic R&D initiatives and API governance for a global event management platform, focusing on talent development and high-priority technology projects with direct accountability to the CTO. Served as a member of a specialized five-person team dedicated to the organization's most strategic technology R&D initiatives, reporting directly to the CTO. Hired and mentored a high-performing intern and co-op program, achieving >75% conversion rate to full-time engineering roles. Led cross-functional groups to design and execute high-stakes global engineering projects from inception through final delivery. Drove the enterprise-wide adoption of API-first design methodology and established formal API Governance standards across the company.
- Lead Quality Engineer | Senior Quality EngineerCventJan 2014 - Jan 2018 (4 years 1 month)Served as team lead for five direct reports located across North America, as well as a 10-person cross-functional internal project team. Delivered a global, multi-million-dollar, expedited implementation project. Promoted to Lead Quality Engineer in 2016 based on demonstration of excellence and leadership in the Senior Quality Engineer role. Key member of the team responsible for integrating a newly acquired onsite event management solution, OneLobby) into Cvent's existing platform. OneLobby became productized as one of Cvent's top-performing solution areas. Guided rollout of an innovative program at Cvent focused on test automation, including implementation of a framework for UI/API/Mobile testing.
- Manager, Product QualityMariner PartnersJan 2013 - Jan 2014 (1 year 1 month)Led quality initiatives for video delivery and monitoring solutions, focusing on cross-functional team alignment and product reliability.
- RMember of Technical Services, Quality EngineeringRadian6 SalesforceJan 2009 - Jan 2013 (4 years 1 month)Scaled quality processes for a high-growth social media monitoring platform following its acquisition by Salesforce, ensuring enterprise-grade performance and stability.
- ISenior Software Quality EngineerInnovatiaJan 2004 - Jan 2009 (5 years 1 month)Developed and executed complex test strategies for telecommunications and enterprise software, establishing a foundation in rigorous quality methodologies.