t
tracy ji
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Experienced Product Manager
Canada
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Résumé
Jobs
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- PProduct Manager AcceleratorJan 2022 - Dec 2023 (2 years)_____________________________________________________________________________________________________
- JPrincipal Product Manager, Data ProductJLL Technologies Inc. (client of AJC & Associates Inc)Sep 2021 - Dec 2023 (2 years 4 months)Lead product lifecycle management and business development of AI based customer data portfolio. • Developed product vision, roadmap and KPIs by conducting customer, market and competitive research and analysis • Released MVP by working with cross functions, delivering KPIs including 80% accuracy and 3-days timeliness _____________________________________________________________________________________________________
Product Manager/OwnerTucowsApr 2020 - Sep 2021 (1 year 6 months)(www.tucows.com, Tucows is the second-largest domain registrar in the world by volume.) Product Manager/Owner Led product lifecycle management of email service, digital reseller service and APIs with two scrum teams. • Developed and implemented email service roadmap and strategy to deliver product-market fit, increasing revenue 20% • Released AI based anti-spam solution, successfully delivered KPIs including 30% higher spam detection rate and 20% lower false positive rate. • Redesigned digital reseller service and created product vision and roadmap by leveraging best practices including data driven, design thinking and working backwards, reducing operating cost 30%, improving customer satisfaction score from 13 to 68 and increasing user- CManagerCanada Post CorporationJan 2014 - Jan 2017 (3 years 1 month)Worked on product analysis, planning, development, management and business development of digital document delivery and payment SaaS portfolio, APIs, Mobile apps and Search product in Agile environment. Supported sales team on sales tools development, product training and major accounts selling. • Managed product revenue, producing 60% of company digital revenue. • Developed and implemented roadmap and product strategy by working with cross-functional teams. • Increased return on investment (ROI) 2K% by enhancing key service of the digital service portfolio. • Led search optimization project and improved user search experience on canadapost.ca, increasing click through rate 35% for the first search results page and 54% for the top thre
- SBusiness Development ManagerSYNNEX CanadaJan 2012 - Jan 2013 (1 year 1 month)(Subsidiary of SYNNEX Corporation (NYSE: SNX), $10.4B publically traded Fortune 500 company) Business Development Manager: Seagate 2012– 2013 Drove and increased revenue, market-share, and reseller breadth for Seagate products. • Created partner business strategies by working regularly with sales executive on partners' performance reviews and discussions. • Recruited 2 national retailers and provided product assortment and market price recommendation by working with sales team. _______________________________________________________________________________________________________
- SSenior Product ManagerStorage appliance CorporationJan 2011 - Jan 2012 (1 year 1 month)(Storage Appliance Corporation (SAC) voted #1, Deloitte's 2010 Canadian Technology Fast 50™ Company ranking) Senior Product Manager 2011- 2012 Managed product lifecycle management, project management, and business development in Agile environment. Developed roadmap and product strategy and oversaw implementation. Worked with design team on user interface / experience design. Supported sales team on tools development, product training, and major accounts selling. Managed relationship with global accounts. • Developed hybrid cloud backup strategy and released Mobile backup products. • Led dual-brand project, generating $15K revenue / minute in TV shopping program. • Headed white label solutions development project and delivered solutions
- NSenior Product ManagerNETELLE FinancialJan 2008 - Jan 2009 (1 year 1 month)(Neteller operated world's largest online independent money transfer business of billions of dollars each year and spans 36 languages and 160 countries). Senior Product Manager 2008-2009 Managed product lifecycle management, project management and business development in Agile environment. Partnered with design team on user interface / experience design. Created wireframes and mockups. Developed product roadmap and strategy and oversaw implementation. • Released identity service product and improved customers' experience, reducing operating cost 30%. • Released customized payment service and website for Taiwan (TW) market, increasing total number of members 460%, averaging monthly active members increase 900%, and 1 st-years revenue 550%
- Senior Product ManagerOracleJan 2005 - Jan 2007 (2 years 1 month)
- PProduct Marketing ManagerJan 2002 - Jan 2004 (2 years 1 month)Managed product analysis, planning, development, marketing, development and management. Developed product roadmap and strategies and directed implementation. Supported sales team on sales tools development, product training and major accounts selling. Led product team of 3 subordinates. • Released 3 networking products through leading international cross functional teams. • Headed technical alliance relationship and led cross functional Oracle certificate project, ensuring compatibility between Sun and Oracle products. ________________________________________________________________________________________________ PRIOR EXPERIENCE
- Product Marketing ManagerHewlett PackardDirected product management, promotion, channel development, and alliance marketing for "Presario" brand PC. Led product team of 3 subordinates.
- SSystem EngineerSTRONG ELECTRONIC TECHOLOGY CORPORATIONLed solution development and provided customer pre-sales technical support _____________________________________________________________________________________________________
Education
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- UMaster of BusinessUniversity of Illinois Office of Minority Student Affairs
- SCertified Scrum ProductScrum Alliance
- BBachelor of ScienceBeijing Union University