Tracey smith

Healthcare Customer Service Rep

Alorica

Aug 2024 - Feb 2025 (7 months)

• Handled inbound calls in a remote setting for Medicare recipients and outbound calls for Medicaid recipients
• Engaged with clients on a personal level to meet and exceed expectations for customer service
• Handled multiple questions about Medicare to include coverage, copays, premiums, etc.
• Met or exceeded weekly and monthly KPIs to include paperless enrollment and experience survey scores
• Participated in focus groups designed to help team members become more efficient and streamline processes
• Assisted with team morale building exercises
• Dealt with key personal information to include HIPAA on a daily basis.

T

Production Print Specialist

The Print Shop NC

Dec 2022 - Sep 2023 (10 months)

• Operated Xerox Iridesse to include set up, print layout, paper loading, folding, crease and booklet options. Performed maintenance actions such as changing ink, print alignment and calibration, drum and waste.
• Operating Xerox Fiery software bundled with Adobe for layout operations to include imposition templates, specialty ink colors, and multiple finishing options.
• Hardware and software troubleshooting during setup and operation.
• Facilitated the start-up of The Print Shop NC by overseeing the creation of Web marketing services, social media presence and expo displays.
• Determined customer needs and sought solutions that fit their needs
• Designed and operated The Print Shop NC website, to include product u

J

Retail Manager

Jasie Vinyl Supply

Aug 2020 - Sep 2023 (3 years 2 months)

• Managed a 10,000 sq ft retail space with approximately 10 employees.
• Performed IT duties and troubleshooting on computers as well as the Shopify POS system.
• Hired, trained and mentored employees through engaging staff development and training sessions.
• Responsible for inventory, pricing, merchandising, and visually appealing displays throughout the retail space.
• Oversaw merchandising and designed new product launches
• Managed storefront operations that appealed to the overall customer experience.

G

Owner-Operator

Glitter & Gold

Sep 2012 - Current (14 years 1 month)

• Led marketing operations through the use of product demonstrations, advertisements, and social media campaigns.
• Created and maintain www.glitterngoldtack.com to include product listings, pricing, and inventory.
• Implemented procedures that address customer complaints and resolutions.
• Developed standards of review that continuously introduces new products, technology, and best practices within the printing industry
• Built policies to manage customer, business, and shipping accounts.
• Engage with customers to identify current and future requirements to align the business to fit customers' expectations.

About

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Tracey smith

About

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Behavioral traits