Trace Carbrey

Jobs 0% verified

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Owner/Operator

Paragon Studios,

Jan 2023 - Current (3 years 8 months)

• Maintain and operate an audio engineering company. Manage a team of fifteen artists including Engineers, Producers, and Vocalists. • Oversee business budget planning and administration, accounting functions, purchasing and monthly payroll to handle financial needs. • Devise sales and marketing tactics to drive strategic growth and support achievement of revenue goals. • Train and motivate employees to improve quality and processes which drive financial success.
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Software Support Specialist

Rithum,

Aug 2022 - Jan 2025 (2 years 6 months)

• Managed EDI, JSON, XML, and Delimited files over AS2, SFTP, and API connections. • Served as the master of two proprietary platforms utilizing several methods of customer contact. • Trained new employees on several platforms, troubleshooting methods, and customer contact. • Documented findings and procedures utilizing SalesForce and Zendesk.
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Service Desk

Williams Sonoma,

Apr 2022 - Aug 2022 (5 months)

• Delivered prompt and successful issue resolution over chat, email, and phone. • Provided hardware/software support and installation for more than 500 end users across 6 countries. • Boosted the average ticket resolution rate 50% via effective communication with other team members. • Documented findings and procedures utilizing ServiceNow.
D

IT Technician

Dave's European Motors,

Nov 2021 - Mar 2022 (5 months)

• Managed all customer outreach and inquiries. • Implemented and maintained both software and hardware company-wide. • Assisted employees with troubleshooting technical issues. • Created and documented technical policies and procedures via Microsoft Word.

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