As a Provider Service Coordinator II at Medica, I have over two years of experience in handling claims and benefits inquiries from health care providers, delivering excellent customer service and accurate information. I also register providers onto the Medica provider portal and out of network providers for PCA or Elderly Waiver services.
With an Associate Degree in Business and 12.5 years of prior experience as a Representative at Supreme Design Publishing, I have developed strong skills in communication, documentation, multitasking, and technical support. I am passionate about helping providers and customers with their needs and resolving any issues they may have. My goal is to grow and learn in a career that offers me challenges and opportunities.
Contact Tovah regarding:
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Full-time jobs
Starting at
USD25/hour
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Technical Support Specialist
HHAeXchange
Mar 2025 - Jun 2025(4 months)
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Provider Service Coordinator II
Medica
Jun 2021 - Sep 2023(2 years 4 months)
• Provided exceptional customer service to healthcare providers by handling 20-45 calls daily, offering accurate information on claims processing, benefits, appeals, payments, and credentialing.
• Registered providers on the Medica portal and out-of-network providers for PCA or Elderly Waiver services.
Benefits Specialist
Aline
Sep 2019 - Mar 2020(7 months)
Assisting clients with healthcare and pension benefits.
Member Services Representative
HealthPartners
Sep 2018 - Aug 2019(1 year)
Providing members with benefits information
Eligibility verification
Claims statuses
Network status
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T3 AppleCare Trainer
Transcom Enhanced Services
Jul 2016 - Aug 2018(2 years 2 months)
Instructor / trainer of technical support agents for Apple Care (Apple IOS devices) in virtual classroom environment (Video).
Tech Support
NCO Financial Systems
Jun 2012 - Dec 2012(7 months)
Taking inbound calls providing technical support and customer service for iphones, ipads, ipods and other Apple products
Representative
Supreme Design Publishing
Mar 2010 - Nov 2022(12 years 9 months)
Intern
Solicitation for Book Reviews
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Operator Fire and Burglary System Monitor Dispatcher
Target Financial Services Target Corp
Oct 2006 - Feb 2009(2 years 5 months)
Taking inbound troubleshooting calls, monitoring computerized burglary system and out bound calling and/or dispatching accordingly, interacting with police and fire to ensure protection, providing customer service as a intermediate between customers, technicians and employees.
Internet Services
ACS
May 2006 - Oct 2006(6 months)
Taking inbound calls from customers and helping them navigate on NWA.com. Booking, canceling and changing flights and basically everything that is on NWA.com website.
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Telecommunications Services
Cingular Wireless
May 2005 - Nov 2005(7 months)
Taking inbound calls from business customers to explain options, answer questions, and order rate plans, devices and or accessories. Also helping customers navigate through our online site.