Toufik TS Swar

Tech Project Lead & Delivery Manager, Freelance

freelance

Oct 2023 - Current (2 years 8 months)

Working hands in hands with the CIO of DEH Online (company specialized in digital certificates and electronic notifications) • Work closely with DevOps engineers, contributing to cloud-native practices, gaining hands-on exposure to AWS tools such as Lambda, S3, and CloudWatch, while fostering a DevOps-driven mindset across the team • Implemented a time and KPI tracking system for PMO (leveraging Jira API, AWS QuickSight, AWS Glue and Athena) that serves as decision making support to board member and upper management • Work closely with developers, managing development of AI power apps leveraging AWS Bedrock • Designed, implemented and customized a comprehensive working framework inspired from Agile and SAFE • Enforced the defined framework

Fractional CTO/Founder, Freelance

freelance

Feb 2021 - Oct 2023 (2 years 9 months)

As a Fractional CTO/Founder, I was engaged by a startup incubator to establish an MVP launch studio from the ground up, providing essential support to early-stage ventures through rapid prototyping and product delivery. - Defined, hired, and managed a full team, including developers, DevOps, UX designers, and project managers, ensuring clear role definitions, delivery cycles, and reporting structures. - Designed and built all key processes and operations, collaborating with the team to set up infrastructure in AWS, organize the Atlassian Jira Suite, and implement GitLab for streamlined project management. - Worked closely with AWS specialists to understand and leverage cloud-native products and practices, enhancing our operational effic

Technical Product Manager

Nexthink

Jan 2021 - Jan 2023 (2 years 1 month)

Led the evolution of Remote Actions, a core product enabling IT teams to proactively fix employee device issues through secure and automated scripts. • Drove the vision and roadmap for Remote Actions, aligning it with Nexthink's shift from an on-premise to a SaaS solution • Defined and automated the migration of our Remote Actions scripts to AWS S3 • Spearheaded key macOS enhancements, helping establish Nexthink as a leader in cross-platform digital employee experience (DEX). • Worked closely with engineering, UX, support, and customer success to turn user pain points into prioritized, high-impact features. • Established structured discovery and feedback flows to continuously refine the product based on customer usage and market shifts.

Data Analyst and Automation Engineer

Nexthink

Jan 2019 - Jan 2021 (2 years 1 month)

As a Data Analyst and Automation Engineer based in Madrid, Spain, I worked closely with enterprise clients to unlock the full value of Nexthink's Digital Employee Experience platform by combining analytics, automation, and tailored solution design. • Customer Enablement: Advised clients on best practices and created custom dashboards, reports, and playbooks to align Nexthink with their IT goals. • Automated extract load and transformation of large datasets across multiple sources to AWS Dynamo and RDS. • Generated actionable insights on IT performance and end-user behavior, illustrated in Shiny and PowerBI dashboards. • Built NLP pipelines in Python and dashboards to analyze help-desk incidents, revealing high-friction areas and recomm

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Delivery Project Manager

IBM Watson Health

Jan 2013 - Jan 2018 (5 years 1 month)

Led the delivery of a specialized software suite for Key Opinion Leader (KOL) management in the pharmaceutical industry • Managed CRM rollouts and data migration projects with clients across Europe, India, and the US, maintaining >90% customer satisfaction through clear planning and customer centric approach • Ran multilingual workshops, live demos, and end-user onboarding sessions (3 to 30 people), translating technical content into clear business value • Acted as the single point of contact for stakeholders, ensuring timely delivery and alignment to customer needs throughout the project lifecycle • Streamlined data ops using advanced Excel + VBA scripting, improving accuracy and delivery speed on high-volume, repeatable tasks • Used Jira

Implementation Manager

Mastercard

Jan 2012 - Jan 2013 (1 year 1 month)

Waterloo, Belgium Responsable for the Mastercard products implementations, I worked across the MEA region. • Defined functional and technical requirements with customers (financial institutions such as Bank of Egypt, Banque National du Congo, Bank of Pakistan, National Bank of Nigeria) • Coordinated with product teams (in the US), and development teams (in India), to ensure understanding of specifications, and delivery of the required solution • Provided technical support, best practices, and trainings to customers • Provided specialized expertise on 3D Secure payment solutions across the MEA region

Pre-sales Specialist

Capgemini

Jan 2010 - Jan 2012 (2 years 1 month)

Paris, France As a Junior Pre-sales Engineer, for the Banking business unit: • Participated in client discovery calls and helped translate business needs into technical requirements (mainly for Microsoft Technologies) • Assisted in preparing and delivering product demos, presentations, and tailored solution proposals • Supported proof-of-concept (PoC) setups by configuring environments and documenting outcomes • Conducted competitor analysis and helped position the product's technical differentiators to internal and external stakeholders • Collaborated with product and engineering teams to respond to RFPs and clarify technical capabilities.

PHP Developer

BNP Paribas

Jan 2009 - Jan 2010 (1 year 1 month)

As a key member of the Messaging and Groupware Project team in Paris, France, my responsibilities included: • Writing data collection Python scripts to consolidate structured and unstructured data into PostgreSQL. • Developing a comprehensive monitoring tool with critical metrics to support the entire Messaging Services department, utilizing PHP, MySQL, and jQuery. • Streamlining monthly steering committees by automating report generation, which enhanced efficiency and decision-making for upper management. Additionally, I engaged in technical consulting with the business team to gather and clarify technical requirements, ensuring that the development process aligned with business objectives and user needs.

VB.NET Developer, Freelance

freelance

Jan 2008 - Jan 2010 (2 years 1 month)

Paris, France As a freelance developer, I contributed to impactful projects by: • Developed and maintained VB.NET applications that automated business tasks and enhanced daily productivity for small and medium businesses (desktop applications, web apps, SQL Server Databases) • Delivered proposals, functional and technical requirements, technical documentation to my customers • Lead technical workshops on .NET technologies at my university, sharing expertise and fostering skill development to other students

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