Mauricio Cardona
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Mauricio Cardona

Mauricio Cardona  new_releases

About

Detail

Sales Professional, Customer Success/Relations professional. Innovator, strategist, planner and great executing them. Inclined to learn new technologies.
Antioquia, Colombia

Contact Mauricio regarding: 

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Internships
Starting at USD25/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Solvo Global
    Director of Operations and Client Relations
    Solvo Global
    May 2018 - Current (6 years 10 months)
    - Helped creating a company fromthe ground up. - Lead the Operation, Sales (Expansion), Onboarding of new clients, Implementation, In charged of Client relations and Client success and customer satisfaction. Process planing, creation of SOP's, KPI's, Training programs.
  • I
    Project Manager
    Ipswitch BDR
    Jun 2017 - Current (7 years 9 months)
    - Lead a marketing and business development camapign in a new LOB creating over a million dollars for the company. - Leading the business Development team, creating new opportunities, creating and establishing new line of business for the company like chat, email and voice. Executing and creating trainig programs to the employees. ? Creating new business for the company mainly in North America and LATAM. ? Creating, qualifying leads (MQL) to create Opportunities. ? Set up of discovery calls and demo's depending on product. ? Develop inbound sales strategy by combining emails with calls, to make a warmer approach. ? Making Sure SMART goals are met weekly, monthly and quarterly.. ? Managing/Influencing and coaching of BDR's to ensu
  • Fitbit
    Email, Chat, Transition Supervisor and Voice Supervisor
    Fitbit
    Mar 2016 - Jun 2017 (1 year 4 months)
    - Manager of 13 supervisors. improvement of Key Performance Indicators, implementation of new trainig programs and strategies to get better customer satisfaction levels. ?Customer support/success in charge ? Excellent leader and influencer - my approach is a positive and very good motivator. ? Managed up to 13 supervisors, always accompanying them and developing them to obtain results. ? Improve and recover the morale and productivity of the team which was under a high level of nonconformity and stress. Taking them to a level that has never been reached before for Customer Satisfaction. ? Recruit two batches for the chat team with excellent results. ? Trainer of leaders, I have trained more than 15 people for different positions (QA's
  • Fitbit
    QA Analyst
    Fitbit
    Jan 2016 - Mar 2016 (3 months)
    ? Calibrate emails from agents that are in accordance with the clients' requirements. ? To elaborate statistics of improvement and ways to improve quality and performance.. ? Prepare summaries of the agent's performance, for the weekly and monthly indicators. ? Elaborate and develop workshops for the agent's improvement.. Recommended strategies resulting in the improvement of general and individual metrics. ? Development of tailor-made programs for the improvement of agents.
  • avianca
    Bilingual Sales Support Agent
    avianca
    Aug 2014 - Jul 2015 (1 year)
    ? Cross-sales performed, from customer support to sales. ? Call center, Technical support is provided to the website to English speaking customers. ? Amadeus program management, in all branches and functions. ? In Teleperformance I was in Banistmo, assisting clients in Panama for the bilingual line. ? I assisted in banking transactions and customer service.
  • D
    Sales Associate / Telecommunications Tech
    Dragon Electric / Practical Electric
    2011 - Jun 2014 (3 years 6 months)
    Building business for the company in the Electrical field, getting contracts and management of electricians and technicians for the development and execution of projects. ? Fishing and bidding for contracts. I.e Installation of underground pipeline and ducts. Internet, TV and telephone, repairs of lines, Installation of equipment, ovens, air conditioning units, main disconnections, heaters, meters, etc. ? Also, customer success I/C. scheduling repair calls to Troubleshoot and make service calls, as needed by the company.
  • Time Warner Cable
    Customer Support / Sales Rep
    Time Warner Cable
    2004 - 2010 (6 years 1 month)
    ? Cross-sales, from support to selling products and packages. ? Handling of inbound and outbound calls according to the programming in both languages (English and Spanish) ? Bestseller of the year (East coast) for Time Warner Cable in 2008. ? Preparation of sales projects and daily planning to achieve objectives resulting in increased sales and morale within the group. ? Management of various programs and applications such as AVAYA CSM, Microsoft Office, Outlook, AMADEUS, among others. ? Preparation, training, and monitoring of personnel in new products, practices and/or business policies and different programs are driven by the company. ? Hourly monitoring of matrices to achieve production and quality objectives every day.
  • F
    Establishment Officer/Recruiter
    Flag Service Organization / Church of Scientology
    2001 - 2004 (3 years 1 month)
    ? Recruiting staff from different parts of the world. ? Training and coaching employees to the company's policies, procedures and different activities to be carried out in the different positions within the organization. ? Reinforce and update employees to any changes within the organization to maintain the optimal standards required by the organization.
Education verified_user 0% verified
  • D
    Business Administration
    Dover College
  • Mohawk College of Applied Arts and Technology
    Construction and Maintenance Electrician
    Mohawk College of Applied Arts and Technology
Awards verified_user 0% verified
  • C
    Created and exceeded Ipswitch expectations by a margin of 900% more. Original target $80k, the actual number $922k USD.
  • A
    At Clayton homes received the "best rookie award". Sold eight houses in six months.
  • C
    Created a program to train agents on Customer Satisfaction. The results were amazing! CSAT score went 99% immediately.
  • Time Warner Cable
    Best seller
    Time Warner Cable
  • B
    Bestseller of the year (East coast) for Time Warner Cable in 2008
Publications verified_user 0% verified
  • h
    https://www.linkedin.com/pulse/success-story-through-remote-workforces-mauricio-cardona/
    - Author and executor of the task talked in this article.