Tony Schulte

Tony Schulte

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Cincinnati, Ohio, United States

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Jobs verified_user 0% verified
  • IntellaTriage
    Chief Operating Officer
    IntellaTriage
    Jul 2023 - Jan 2026 (2 years 7 months)
    Context:
    IntellaTriage is a PE-backed healthcare and technology company providing nurse triage services to hospices, health systems, and physician groups. I was brought in to build the operational infrastructure to scale from a $12M early-stage platform into an institutionally-ready organization.

    Scope:
    Led a 350-person remote workforce including VP of Operations and VP of Nursing. Owned clinical quality, customer success, and operations across a 24/7 service delivery model.

    Narrative:
    When I joined, IntellaTriage had strong clinical processes and team but was needing to improve its organizational systems and workforce processes to scale the business further. I redesigned the clinical and administrat
  • VRI
    Vice President Care Center Operations
    VRI
    Apr 2017 - Jul 2023 (6 years 4 months)
    Context:
    VRI is a PE-backed medical monitoring company specializing in PERS and chronic condition management. The company grew from $32M to $56M in revenue during my tenure through organic growth, product expansion, and M&A activity.

    Scope:
    Grew direct management responsibilities to encompass PERS monitoring, chronic condition management, supply chain, technical support, enrollments, IT, and customer success/channel management. Led through two strategic acquisitions and PE exit.

    Narrative:
    I joined VRI with a mandate to build the operational and organizational infrastructure needed to support sustained growth and eventual acquisition. Over six years I systematically expanded functional ownership, inc
  • US Bank
    Regional Site Director, Senior Vice President
    US Bank
    Oct 2013 - Apr 2017 (3 years 7 months)
    Context:
    U.S. Bank is one of the largest commercial banks in the United States. I was brought in as Regional Site Director and Senior Vice President to lead a high-volume, 24/7 customer contact operation serving retail and small business clients across the country.

    Scope:
    Led a 300-person, 24/7 call center operation with full accountability for customer satisfaction scores, revenue production targets, efficiency metrics, and workforce performance. Coordinated strategy with peer Regional Site Directors across the bank to drive consistency and shared best practices.

    Narrative:
    When I stepped into the role, the site was underperforming against its peer network on virtually every measurable metric; sa
  • Prysmian
    Inside Sales Manager & Program Manager
    Prysmian
    Feb 2013 - Oct 2013 (9 months)
    Context:
    Prysmian (formerly General Cable) is one of the world's leading cable producers, offering an extensive range of wire and cable products and solutions across industrial, commercial, and specialty electrical markets.

    Scope:
    Managed an inside sales team of 20+ sales professionals responsible for $350M+ in annual revenue and led product management for specialty cable solutions within the Electrical Cable business unit, owning the full lifecycle from product development and positioning through market introduction and sales enablement.

    Narrative:
    My tenure at General Cable was focused on driving revenue performance through a large inside sales organization and building out the specialty solutions p
  • K
    Senior Consultant
    KNKM Consultants
    Feb 2012 - Feb 2013 (1 year 1 month)
    Context:
    KNKM Consultants was my own consulting practice focused on customer service and call center-oriented businesses. My primary engagements included a start-up call center company and a growing managed services organization; both requiring hands-on operational buildout across multiple functions simultaneously.

    Scope:
    Served as the primary consultant across both client engagements, with accountability spanning financial modeling, operational design, HR infrastructure, and customer service systems. Built foundational business infrastructure from the ground up covering the full range of functions a COO would own for companies at critical early inflection points in their growth.

    Narrative:
    KNKM Consult
  • Cincinnati Bell
    Multiple Vice President & Director Roles
    Cincinnati Bell
    Jan 1996 - Feb 2012 (16 years 2 months)
    VP Roles: Finance
    • Call Center Operations
    • Operations Cost Management, Call Centers & IT
    • Consumer Sales
    • Investor Relations
    • General Manager, Business Unit

    Director of Finance Roles: Local Services
    • General Markets
    • Call Center Operations

    Key Achievements:
    •      Held full P&L responsibility for a $540M business unit encompassing local telephone, dedicated circuits, directory services, and customer premise equipment.
    •      Led development of the annual operating plan and financial forecasts for a $1.2B telecommunications provider; built FP&A capability and financial modeling frameworks used in executive decision-making.
    •      Increased profits by $20M thr
Education verified_user 0% verified
  • University of Cincinnati Carl H Lindner College of Business
    Bachelor of Science, Marketing and Management
    University of Cincinnati Carl H Lindner College of Business
  • Xavier University
    MBA, Marketing
    Xavier University