Tony Enrique Rivera Medina Logística marítima en Wallenius Wilhelmsen

Remote Representative

Relay Delivery

Jun 2023 - Current (3 years 1 month)

-Dispatch couriers and assign orders. -Respond to customer, restaurant, and courier inquiries by chat to provide knowledge-based solutions. -Utilize established protocols and guidance from the team leads to resolve complex or unusual requests that may require a customized solution. -Dealing with post-purchase and delivery situations, multi-tasking, including the ability to be flexible and adapt to changes quickly. -Analyze each customer, restaurant, and courier's needs and requests, escalate, or route to the appropriate internal departments, as needed. -Build relationships with customers and restaurants by proactively following up on their level of satisfaction with the products and services. Address any resulting inquiries and/or concerns.

Concierge and Sales Representative

Premier Guest Services LLC

Aug 2022 - Jun 2023 (11 months)

-Demonstrate a passion for excellence, a love for selling, and an innate ability to solve problems to meet customer’s needs. -Receive inbound calls and make outbound calls. -Be productive and engage in positive interactions, effectively meeting the needs of customers while reinforcing trust. -Create loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of products and services. -Identify customers’ needs by asking clarifying questions to effectively promote products and services and articulate the features and benefits. -Educate customers on the details of products and services through proactive communications. -Create a positive work environment by maintaining the highest level of

Operations Support Officer

WALLENIUS WILHELMSEN

Sep 2018 - Aug 2022 (4 years)

As an Operations Support Officer, I was responsible for the creation of daily, weekly, and monthly reports, including Load and Discharge lists for US terminals, ensuring accurate data input on Ocean systems for daily cargo receiving. I meticulously checked customer compliance with export requirements and revised documentation from US Customs to update systems, proactively notifying terminals to avoid potential fines. Additionally, I supported the WW/Eukor Operation Support team activities, driving customer service excellence through effective communication over the phone and via email, delivering quality output while working efficiently and productively. My experience with commercial insurance, while not directly related to my primary respo

Customer and Technical Support Representative

Teleperformance

Nov 2015 - Sep 2018 (2 years 11 months)

· I worked as a Customer and Technical Support Representative for AT&T Uverse. · Technical Proficiency and Understanding of Products and Services · Problem-solving skills and Flexibility to work in different environments · Attention to detail as one simple step will make a huge difference · Multi-tasked systems while providing service and resolving customer issues, upgrades, etc, in a fast-paced environment. · Communication and technical skills to communicate with customers and technicians

Sales Representative

Convergys

Mar 2012 - Oct 2015 (3 years 8 months)

· I worked as a Sales Representative for a US music and entertainment company. · Multitasked trough systems to provide personalized options to new and current customers · Provide a polite and professional service on every call · Work in a fast-paced environment, handle time goals and closing metrics · Communication skills to communicate with customers and colleagues

Tony Enrique Rivera Medina

About

Detail

Timeline

Résumé