Customer service representative
V. Alexander and Co.
Oct 2023 - Feb 2025 (1 year 5 months)
Schedule outbound and inbound shipments. Provide input and complete freight bills. Assist with the communications with carriers when issues arise. Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements. Prepare and review invoices, BL,HBL, MBL for accuracy. Prepares bill of ladings and other freight related documentation for commercial freight. Ensure all supporting documents are accurate, available and applicable to the customer order/shipment. Organize pick-up schedules as applicable for cargo Request Bills of lading from shipping lines. Scan and upload invoices, shipping documentation, as part of company guidelines. Provide customer statistics regarding shipments via email