Tonya Reynolds

Tonya Reynolds

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Determination is my key 🔑
Illinois, United States

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  • S
    Customer data analysis
    Several Startup Companies
    Feb 2024 - Dec 2024 (11 months)
    Optimization of Customer data⁸ analysis.
    • Utilized Customer Relationship Management (CRM) systems to manage customer interactions and track engagement.
    • Performed in-depth data analysis to identify trends, insights, and opportunities for business growth.
    • Conducted business analysis to understand strategic objectives and translate them into actionable data-driven recommendations.
    • Leveraged SQL to query, extract, and manipulate large datasets for comprehensive analysis.
    • Documented workflows and processes to ensure clarity and efficiency in data analysis procedures.
    • Adapted to and utilized project management tools such as Confluence and Jira to enhance collaboration and track project progress within the
  • L
    Data Analyst
    Looking for my next adventure
    Feb 2024 - Dec 2024 (11 months)
    As a Data Analyst, I focused on data analysis to extract actionable insights from complex datasets.
    I am proficient in Agile methodologies, business analysis, SQL, workflow documentation, Jira, and Microsoft Power BI.
    • Actively participated in the creation of user stories to better define project requirements and facilitate development.
    • Contributed to understanding and documenting the Software Development Life Cycle (SDLC) to improve project efficiency and predictability.
  • Aspire
    Customer Service Representative
    Aspire
    Feb 2023 - May 2023 (4 months)
  • F
    First Comm
    Sep 2001 - Jan 2022 (20 years 5 months)