Tonya Ashipa

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ECONOMICS BENEFITS TECHNICIAN - FOOD & NUTRITION SERVICES

Wake County Health &Human Services

Mar 2024 - Current (2 years 8 months)

Facilitate client inquiries and resolve policy issues, ensuring seamless service delivery. Efficiently manage client data and documentation using NC FAST and OnBase systems. Conduct client interviews and process recertifications to maintain accurate records. Maintain communication with clients, providing timely updates and information. Organize daily submissions and manage document uploads for case management. Provided exceptional client support by addressing inquiries and guiding them through complex processes, ensuring clarity and understanding throughout. Streamlined data entry processes in NC FAST, enhancing accuracy and significantly reducing processing time for client recertifications. Conducted thorough reviews of client documentatio

PATIENT ACCESS REPRESENTATIVE

Biologics by McKesson

Oct 2023 - Mar 2024 (6 months)

As a contracted Patient Access Representative it was my job to provide the best customer service to our patients everyday. At McKesson specializing in Oncology prescription drugs, I was responsible for all patient access functions during reverification season including Insurance verification, answering all inbound calls and placing outbound calls through Five9 from a list of patients from an Excel spreadsheet sent via email daily, applying copay payments to accounts, collections of copay payable accounts due, copying, faxing, data entry functions, finding grants /copay card funding and Manufacturing Patient assistance programs for patients who could not afford copay payable payments. Meets targeted departmental up front collections to inclu

LTSS CARE COORDINATOR

Centene

Jul 2021 - Jan 2022 (7 months)

Contracted with Centene as a Long-Term Services Care Coordinator. Provide health education and coaching to members with Medicaid. Coaching to members tailored to issues identified within treatment and service plans. Coordinate with various healthcare providers for diagnostics, ambulatory care, care plans and hospital services. Assist members with social determinants of health including access to exercise to exercise and healthy food. Promote activities focused on the health including access to exercise and healthy food. Coordinate community-based management through community based resources by counties in NC Virtual Health & Pega systems to ensure appropriate services are submitted by specialty providers and ensure continuity of care across

CLIENT CARE MANAGER

BrightStar Care

Oct 2020 - Feb 2022 (1 year 5 months)

(Remote position) Responsible for scheduling of field staff, managing all touch points of field staff, care recipient and family caregiver, client care standards and ensuring the office meets or exceeds clients' expectations. Customer/Client care-effectively manages the customer care procedures and serves as point of contact for client/customer relations. Scheduling care coverage-supports and uses all technology tools and resources to ensure proper business processes. Schedules staff to meet client care needs and minimize non-billed overtime, ensures, and assigned staff are properly trained and available as needed. Ensures all shifts are properly assigned and confirmed with field staff prior to the start of shift through the ABS and IGEA sy

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SCHEDULING COORDINATOR

WellCare Home Health

Sep 2020 - Sep 2021 (1 year 1 month)

As a scheduling coordinator I worked closely with a Clinical Manager intake and Marketing to process referrals. Setting up appointments, managing mileage for the clinicians and scheduling meetings timely. Use Home care home base cloud-based automation software system to process Hospice and Home health. Process real time data exchange and communication between field staff, office, and physicians. Through workflow I assign visits to RN's, LPN's, Physical therapist, PTA's, Occupational Therapist, Speech Therapist and Social Workers. Emails, Microsoft team's app, chats, files, task, and calendar. Consistent communication with physicians' teams regarding cases, case completion and portal workflow. Worked closely with all the clinical staff with

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CUSTOMER SERVICE MANAGER

Med-Caire Inc

Jan 2012 - Aug 2020 (8 years 8 months)

Responsible and knowledge of all DME equipment and supplies provided by home medical and uphold its standard excellence. Responsible for competently and efficiently perform all tasks relative to the order intake process in a friendly, professional manner using Hospice Link. Keep up with merchandise and inventory daily by NC DME guidelines. Responds to customer questions & concerns. Assist walk in customers with retail sales and orders by being knowledgeable about merchandise and pricing. Prepared schedules for Delivery Technicians daily. Dispatched calls out throughout the day to Corporate and our customers Make sure all guidelines were followed by NC Pharmacy board. Maintained accreditation paperwork. Used Brightree DME software and Hospic

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Tonya Ashipa

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Behavioral traits