Major League Baseball Customer Services ,Sales and Technical Support Staff Member
Alorica Panama
Mar 2022 - Nov 2022 (9 months)
- Contracted to work in an MLB (Major League Baseball ) customer service and technical
support project.
- So, in the project, I had to answer inbound calls/e-mails and help the fans who had bought
the different MLB subscriptions to listen or to watch the games
- When they were facing different issues with
their devices (technical support and troubleshooting steps)
Also, to proceed with subscriptions cancellations
and to request refunds to the payment team when it was requested by the fans or to guide them through the
MLB website and applications to get subscribed offering, selling, and making sale deals for different types of subscriptions and affordable prices to the MLB 2022 season (customer service and sales representative rol). Finally,
