Tomy Namikawa Computer Engineer, Masters in Artificial Intelligence

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Customer service representative

MG Solutions

Apr 2025 - Current (1 year 1 month)

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Freelancer

DROP SHIPPING, Shopify online store

Jul 2024 - Current (1 year 10 months)

As a Freelancer, I successfully managed a drop shipping online store, overseeing all aspects of the business from product selection to customer service. I conducted thorough market research to identify trends and optimize product offerings, ensuring a competitive edge in the marketplace. Additionally, I explored various web page designs to enhance user experience and engagement, which contributed to increased sales and customer satisfaction. Although WordPress was identified as a non-relevant skill, my experience in researching and experimenting with different web page designs allowed me to create a visually appealing and functional online store that attracted and retained customers. Furthermore, I implemented and utilized CRM systems like

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Customer service representative

Tri Source Bpo

Mar 2023 - Jan 2025 (1 year 11 months)

Uber driver

Uber

Jul 2018 - Nov 2022 (4 years 5 months)

Senior Process Engineer

Skyworks Solutions Inc.

May 2011 - Nov 2011 (7 months)

- Provided software and manufacturing support to enhance operational efficiency and product quality. - Led New Product Introduction (NPI) initiatives, ensuring seamless integration into existing processes. - Conducted thorough process analysis and validation to identify and rectify quality issues, including stopping production processes when necessary. - Actively participated in the development and execution of corrective actions to address identified problems. - Validated, developed, and updated essential documentation, including Standard Operating Procedures (SOP), visual aids, checklists, and process deviations. - Supervised and ensured that new personnel received comprehensive training in established processes. - Collaborated with Quali

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Process Engineer

AMPHENOL TCS

Nov 2006 - Jun 2011 (4 years 8 months)

- Applied data analysis to improve quality and utilized Google Drive for enhanced mobility, file sharing, and management of project documents. - Led cross-functional teams to drive New Product Introduction and ensure effective process analysis and validation. - Balanced production lines and trained operators to maintain efficiency and quality standards. - Developed metrics reports and followed up on performance indicators to identify areas for improvement. - Conducted FMEA and designed experiments to assess and enhance process reliability. - Created AutoCAD fixture designs to support manufacturing operations. - Validated, developed, and updated SOPs, visual aids, procedures, checklists, and process deviations on the corresponding work

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SMT Process Engineer

Teradyne Connection Systems

Jun 2003 - Nov 2006 (3 years 6 months)

- SMT Machine software programming. - Machinery preventive and corrective maintenance on SMT equipment. - Assurance of Solder paste printing: paste viscosity, printing alignment and height, equipment calibration. - Universal Pick and Place: analyze defects: Manhattan, missing components, misalignments, etc. - Reflow ovens: temperature profiling and O2 ppm's, calibrate reflow oven temperatures to assure proper reflow profiles according to part numbers (Sn-Pb and No-lead soldering). - Wave Soldering equipment: proper SOPs, missing components. - Maintenance of ionized water plant and washer machine for No-Lead applications. - Optimize component placing order, if required. - Maintenance and calibration of vision inspection/recognition machine.

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Process Quality Engineer

ALPS Electric Manufacturing

Feb 2000 - May 2002 (2 years 4 months)

- Implemented process and quality improvements to enhance operational efficiency and product reliability. - Trained SMT Engineers to ensure adherence to quality standards and best practices. - Elaborated metrics reports and followed up on key performance indicators to drive continuous improvement. - Developed and implemented statistical process control (SPC) methodologies to monitor and control epoxy printing and SMD placement ppm's. - Collected and analyzed data to identify areas for process improvement and implemented corrective actions. - Utilized analytical tools to evaluate data and identify trends and patterns, facilitating informed decision-making. - Employed statistical analyses and predictive modeling approaches to make

SMT Process Engineer

Sony

Oct 1997 - Feb 2000 (2 years 5 months)

- Implement Six Sigma projects to enhance process efficiency and quality. - Serve as an engineering and operator trainer, ensuring team members are well-equipped with necessary skills. - Prepare metrics reports and follow up on key performance indicators. - Develop and implement statistical process control (SPC) methodologies to collect and analyze data, identifying areas for process improvement and implementing corrective actions, including control of epoxy printing and SMD placement ppm's. - Utilize analytical tools to evaluate data and identify trends and patterns that inform decision-making. - Apply statistical analyses and predictive modeling approaches to make data-driven decisions that enhance operational effectiveness. - Investigate

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IT Engineer

Forrajes y Servicios Agropecuarios, SA de CV

Nov 1995 - Oct 1997 (2 years)

- - LAN maintenance, fix Point-of-Sale workstations issues, - - Backend programming - - Account Software support, Payroll data entry. - - Database maintenance and backup. - - Hands-on hardware issues. - - Teamwork with third-party software developers and assure that requirements were implemented. - - Warehouse system control and analysis.

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IT Engineer

Comision de Servicios de Agua del Estado

Jan 1993 - Jan 1995 (2 years 1 month)

- Assist departments with computer or data issues. data analysis, Software Analysis, programming, and Test. Database management (accounting, inventory and payroll ) back-to-back with third party software developers. Supported in data entry and reports.

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Negocio familiar

Nueva Osaka

Mar 1985 - Oct 2021 (36 years 8 months)

Encargado de tienda Retail, atención al cliente, descuentos, publicitar ofertas. Control de inventario. Pago de nómina. Proveedores. Cuentas por pagar, cuentas por cobrar. Etc.

Tomy Namikawa

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Tomy Namikawa