Todd Sisson
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Principal TPM & Technical Account Manager | Azure · M365 · GCC High · CMMC · ITAR | PMP · CSM
Nashville, Tennessee, United States
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Technical Account ManagerPlanet TechnologiesOct 2024 - Current (2 years 1 month)• Serve as executive-facing technical advisor for enterprise clients operating in regulated cloud environments, aligning Azure, M365, and security roadmaps with business and compliance objectives
• Building long-term customer relationships and understanding organizational needs
• Supporting Sales teams to increase retention and define systems/tools
• Lead multi-workstream cloud transformation initiatives, driving governance, risk mitigation, and delivery across security, infrastructure, and compliance teams- O365 Program ManagerPlanet TechnologiesSep 2021 - Nov 2024 (3 years 3 months)• Led a 51TB Microsoft 365 GCC High tenant migration in six months, coordinating cross-functional teams across security, infrastructure, and compliance to meet strict government data sovereignty requirements
• Managed end-to-end O365 modernization programs for regulated and government-aligned clients, including SharePoint, Teams, OneDrive, Exchange Online, and Azure AD deployments
• Drove CMMC 2.0 readiness and NIST 800-171 alignment workstreams, translating compliance requirements into actionable delivery milestones across multi-workstream engagements
• Standardized resource management, delivery processes, and adoption frameworks across the O365 practice, improving consistency and scalability of client engagements
• Par - Senior Project ManagerPlanet TechnologiesFeb 2020 - Nov 2021 (1 year 10 months)• Working with a Gold-Level Microsoft Cloud vendor firm implementing ITS software deployments for local, state, and federal government entities. Budgets from $300k - $1M.
• Technologies include:
Azure Cloud Transformation
Cloud Security & Compliance
Organizational Change Management
O365, SharePoint, Teams, OneDrive - Technology Project ManagerSmileDirectClubNov 2018 - Feb 2020 (1 year 4 months)• Leading software implementation and compliance projects on both a project and program level for teams including Technology, Finance, International Operations, HRIS, Information Security, Sales, Marketing, Contact Center, and Production.
• Collaborating with a developing PMO to define relationship and approach with departments across the organization. This includes directly coordinating and obtaining buy-in from C-Suite, VP, and Director level stakeholders.
• Defining PMO internal standard operating procedures and change management process. Sourcing vendor PPM solutions. Conducting continued learning for Project Managers enterprise-wide. - Project Manager - Lead ConsultantFICOJul 2016 - Jun 2018 (2 years)• Working remotely with travel to client sites for major software and platform ecosystem projects including on-demand hardware infrastructure, tools, applications, and vertical solutions.
• Clients consisted of international finance, auto, technology, communications, and energy industries.
• Projects/Portfolio budgets of $1M+ ranging in delivery timelines from 6 months to multi-year, multi-phased engagements.
• Expanded SDLC experience through software customization change request process management. - Senior Consultant (Project Manager)Catapult SystemsJul 2015 - May 2016 (11 months)• Vendor PM for Microsoft IT consulting firm and working with a Business Analyst to develop and deliver "best-in-class" Microsoft Gold level competencies.
• Projects included application development, enterprise solutions, and infrastructure services.
• Developing detailed project artifacts from discovery through closeout phases.
• Managing internal resource time management and client invoicing. - Project ManagerAVAI Ventures IncJan 2014 - May 2015 (1 year 5 months)• Successfully and profitably ran "ultra-luxury" home technology installations within an approved estimate for new construction and retrofit of existing estates.
• Coordinated client/builder/internal teams through the complete project lifespan including design, engineering, construction, and support. These systems include Audio/Video, Lighting, Surveillance, Access Control, Climate Control, and Automation.
• Managed project scopes ranging from $150,000 with demanding completion/move-in dates, to large estates with a finalization schedule spanning several years and $2M+ budget. - Services Project ManagerLifeSize CommunicationsNov 2011 - Sep 2013 (1 year 11 months)• Managed 40 to 50 videoconferencing installation projects concurrently.
• Improved Services department process by sourcing and training contractors, enabling department to better handle increased project inflow.
• Worked with Marketing to develop literature and branding images that could be distributed by Sales to partners and clients to solidify technology benefits and image of LifeSize installation service.
• Involved with developing early techniques for migration from physical systems to cloud-based solutions.
• Led interdepartmental collaboration to standardize purchase order receiving process to ensure accurate order placement and understanding of scope to better deliver customers’ infrastructure solutions. - Project CoordinatorDmx IncJan 2010 - Oct 2011 (1 year 10 months)Coordinated premier clients’ installations of audio, video, and scent systems primarily in restaurants, hotels, hospitals, and retail spaces. Some premier clients included Chick-fil-A, Abercrombie & Fitch, Saks Fifth Avenue, and Darden. Worked with organizational expectations to take on additional responsibility with reduced workforce during positioning for acquisition by Mood Music.
• Pooled resources to redefine workflow after company implemented Oracle Order Management system. This resulted in faster interdepartmental communication and more focused definition of each department’s responsibilities.
• Joined forces with Warehouse team to streamline available catalogue and eliminate unnecessary or obsolete equipment while trans - Dispatch CoordinatorDmx IncMay 2009 - Jan 2010 (9 months)• Organize a network of technicians servicing both the United States and Canada
• Piloting a new department for a centralizing, fast-paced company
• Autonomously responsible for maintaining client, tech, and corporate relationships
• Coordinating multiple departments (ie. Warehousing, Engineering, Purchasing, Billing)
• Maintaining a high level of organization and accuracy on a daily basis - Human Resources ContractorData Recognition CorporationFeb 2009 - May 2009 (4 months)Worked on four month contract for standardized testing company. DRC opened an Austin office to hire seasonal employees to score standardized tests from multiple states. Partnered with one additional HR contractor to advertise upcoming four month contract position to potential employees.
• Sourced, interviewed, processed, and trained over 300 seasonal employees.
• Checked all potential employees for Bachelor Degree requirements from accredited universities.
• Designed and delivered recruiting presentations to large groups of applicants.
• Maintained, updated and performed weekly payroll duties.
• Managed personnel issues on a one-on-one and team basis.
• Ensured safety compliance. - SParticipant Service RepresentativeStandard Retirement ServicesAug 2008 - Dec 2008 (5 months)• Deliver outstanding customer service for retirement plans during economic downturn
• One on one and group training for new employees
• Maintaining sensitive financial information
• Comprehending and utilizing detailed financial and legal information
• Handle calls and emails in a high-volume call center - Human Resources InternGoodyear Tire Rubber CompanyApr 2008 - May 2008 (2 months)• Participate in development of recruiting system
• Facilitate new hire employment
• Maintaining and updating employee files and records
• Assist in organizational training efforts
• Support internal communications system
• General clerical assistance
Education
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- Master of Science, Industrial/Organizational PsychologyAngelo State UniversityJan 2006 - Jan 2008 (2 years 1 month)I–O psychology is the scientific study of human behavior in the workplace and applies psychological theories and principles to organizations
- Bachelor of Science, PsychologyThe University Of The SouthJan 2002 - Jan 2006 (4 years 1 month)Top-Rated Liberal Arts Education
Concentration in Genetics - KHigh School Diploma, N/AKaufman High SchoolJan 1998 - Jan 2002 (4 years 1 month)