Toby Edward Rehbach
About
Detail
Solutions-driven
Texas, United States
Résumé
Jobs
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Customer AdvocateHarte HanksJul 2025 - Current (1 year 3 months)HBO Max Customer Support Team- Field Service TechnicianTRUNO Retail Technology SolutionsMay 2025
- Call Center OperatorHorizons HRS ServicesApr 2025Contracted to work for Goodyear FleetHQ, assisting trucking customers with emergency roadside and fleet tire services.
- Customer Engineer (Field Service Technician) IINCR CorporationJun 2019 - Jun 2023 (4 years 1 month)Utilized Knowledge-Based Best Practices, CRM Applications, and Ticketing Systems to complete field reports to document technical resolution updates, escalate out-of-scope issues, and record other vital SLA-relevant info.
Experience in Troubleshooting and Repairing:
Basic IT Software and Network Issues
Extensive Experience in Replacement, Repair, Troubleshooting, and Installation of;
Mechanical and Electronic Field Replacement Unit Modules
ATMs, Self Checking Platforms, Manual POS Systems, Card Readers, Cash Dispensers and Recyclers, Weight Scales, Scanners, Receipt Printers, Slip Printers, Office Printers, BackOffice PCs and Servers, RAID Controllers, Network Switches, Routers, Uninterruptible Power Supply
Trai - RSubstance Abuse Counselor (CIT)River Ridge Treatment Center Southwest Arkansas Counseling and Mental Health CenterDec 2015 - Jun 2019 (3 years 7 months)Conducted Intake and Assessments, Case Management, Collaborated with clients to create Treatment Plans, and Coordination of Care with other medical, social, mental health, and legal professionals. Led Therapeutic Group Process and Family Group Counseling. Taught Educational Groups. Guided Clients through Individual Counseling Sessions utilizing combinations of Existentialism, Motivational Interviewing, Rational Emotive Behavioral Therapy, Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Minnesota Model Recovery, 12-Step Recovery, as well as newer Feminist and Social Alternative approaches to help them to understand the problem of addiction as it relates them, personally, and assist them as they work towards breaking that cycle
- SDorm ManagerSouthwest Arkansas Counseling and Mental Health Center River Ridge Treatment CenterSep 2015 - Dec 2015 (4 months)Supervise Clients in Drug and Alcohol Treatment Program during the hours that the Clinical Staff are not on Site.
- GDelivery DriverGreenleaf Wholesale FloristMay 2015 - Dec 2015 (8 months)Process Incoming Flower Shipments, Store and Maintain Inventory, Pull and Pack Orders, and Deliver Supplies to Area Florists on specified routes.
- SDishwasherShortys Donuts and DinerFeb 2014 - Jul 2015 (1 year 6 months)
- Maintenance AssistantRPM LivingJun 2004
- HKitchen StaffHornets NestNov 2001
- Short Order CookSONIC DriveInOct 2001
- Shipping DepartmentDeluxeMay 2000 - Jun 2000 (2 months)
- Shift LeadMazziosFeb 2000 - Apr 2000 (3 months)Closing Staff. Front Register, Server, Delivery Driver, Cook, MOD
- Assembly OperatorManpowerJan 2000Contract work in the High Speed Super Conductor Lab at Molex
- Temporary HelpDeluxeJan 2000
- Assembly Line WorkerConestoga Wood SpecialtiesDec 1999
- Sales Floor AssistantFollett Higher EducationJul 1999 - Sep 1999 (3 months)
- BSales ClerkBig Red Convenience StoreJul 1999 - Oct 1999 (4 months)
- Assistant General ManagerPizza HutOct 1998 - Jul 1999 (10 months)I had ALL the training and responsibilities of the Store GM. Trained in Microsoft BackOffice98, and Customer Service. I made banking deposits, took inventory, scheduled employees. I hired and fired employees. Of course I was also a trained and experienced dough master, make line, cut table, prep, and delivery driver, as well.
- CSales ClerkCollege MarketCollege Pantry Convenience StoreAug 1998 - Oct 1998 (3 months)
- HCall Center RepresentativeHeritageMay 1998 - Jun 1998 (2 months)
- GKitchen StaffGrampas Catfish HouseAug 1997 - Apr 1998 (9 months)
- WMasonry LaborerWE Clark ConstructionMay 1997 - Jun 1997 (2 months)
- PGeneral HelpPizza LessAug 1996 - Oct 1996 (3 months)
Education
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- Associate's degree, Applied ScienceTexarkana CollegeJan 2016 - May 2018 (2 years 5 months)
- Associate's degree, Applied ScienceTexarkana CollegeJan 2016 - Dec 2018 (3 years)