Experienced Customer Service Representative adept at resolving inquiries and issues across multiple channels through emails, live chats and phone. Skilled in CRM management, ticketing systems, escalation and troubleshooting. Proven track record of exceeding performance metrics and fostering team collaboration.
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Customer Service Representative/Advisor
Maintenance Desk
Oct 2023 - Current(2 years 10 months)
• Provide administrative support and manage customer inquiries through calls, chats and emails
• Utilize Internal communication and project management tools for efficient task management.
• Coordinate executive calendars and travel arrangements.
• Booking of Appointment and Meetings while providing accurate information to customers.
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Customer Contact Rep Remote
Muntex BV
Jan 2023 - Sep 2023(9 months)
• Managed customer inquiries remotely, ensuring timely resolution.
• Utilized CRM and helpdesk tools to track and prioritize tasks.
Customer Service Representative / Administrative Assistant
Global Logistics
Oct 2018 - Nov 2022(4 years 2 months)
• Provided customer support and administrative assistance.
• Managed data entry and documentation tasks.
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Administrative Assistant
Shebah Exploration and Production Company Limited
Nov 2012 - Dec 2017(5 years 2 months)
• Supported administrative functions in a dynamic environment.
• Handled scheduling, data management, and customer inquiries.