Cristian Gabriel Flores Tamayo

Cristian Gabriel Flores Tamayo

About

Detail

MBA Candidate | Graduado en Administración | Sistemas Integrados de Gestión & Auditoría | HR & Talent Support | Mediador de Seguros Nivel 2 (DGSFP) | Bilingüe C
Guayas, Ecuador

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Résumé


Jobs verified_user 0% verified
  • 1000Banks
    HR Assistant & Content expert public Remote experience
    1000Banks
    Jun 2025 - Current (1 year 5 months)
    Client Experience: Handled corporate interaction scripts and communication guidelines presented to executive leadership, assuring customer satisfaction scores.
    Talent Acquisition & Screening: Co-facilitated initial candidate interviews, providing notes, suitability assessments.
    Operational Efficiency: Automated pre-screening reminders and candidate notifications prior to peak hours, to improving interview attendance rates.
    Financial Analysis: Conducted credit score improvement and bureau reporting in collaboration with technical teams under strict confidentiality standards.
  • L
    Commercial Agent & Customer Advisor public Remote experience
    Legálitas
    May 2026 - Aug 2026 (4 months)
    Managed high-volume inbound and outbound call flows for legal and insurance campaigns, guiding clients through online purchasing. Ensured strict compliance with General Data Protection Regulations and industry protocols while consistently achieving sales conversion KPIs.
  • Nova Driving School
    Sales & Customer Service Representative public Remote experience
    Nova Driving School
    Jan 2023 - Aug 2023 (8 months)
    Handled continuous multi-channel client inquiries (Inbound/Outbound), focusing on proactive problem-solving and sales conversions in high-pressure environments. Utilized CRM platforms and collaborative tools to ensure end-to-end interaction tracking while meeting key performance indicators (KPIs).
  • ANAI
    IGLAI
    Administrative Assistant, HR & English Instructor
    ANAI, IGLAI
    Aug 2019 - Feb 2026 (6 years 7 months)
    100% Process Digitization: Spearheaded the department's digital transformation, converting 100% of physical paper archives into centralized digital repositories.

    75% Enrollment Process Acceleration: Redesigned administrative matriculation workflows, speeding up student registrations by 75% and eliminating wait times.

    Executive Support & Reception: Managed executive calendars, front-desk customer service, academic recordkeeping, and instructor incident resolution.

    English Instruction: Delivered English language courses (K-7 to adults) using AILMP systems and digital tracking tools.
Education verified_user 60% verified
  • UTEG
    Administracion de empresas verified_user Verified experience
    UTEG
    Jan 2018 - Current (8 years 10 months)
    Licenciatura en Administracion de empresas
  • U
    ASSOCIATE BUSINESS MANAGEMENT
    UNIVERSIDAD CENTRAL DEL ECUADOR GUAYAQUIL
  • U
    Licenciatura en administración de empresas
    UNIVERSIDAD TEGNOLOGICA EMPRESARIAL DE GUAYAQUIL UTEG
    Apr 2019 - May 2026 (7 years 2 months)
  • B
    Bachillerato en ciencias de la ingieneria verified_user Verified experience
    Apr 2015 - Feb 2019 (3 years 11 months)
    Dominio y comprensión del idioma inglés, escritura y comunicación y desenvolvimiento en creación de contenidos
  • I
    IGLAI (Academia de ingles) verified_user Verified experience
    Apr 2013 - Aug 2019 (6 years 5 months)
    Inglès fluido