Titilola Justina Dada

Titilola Justina Dada

About

Detail

L1 Senior Support Specialist
Mexico City, Mexico

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Fetch
    L1 senior support specialist
    Fetch
    Feb 2025 - Current (1 year 5 months)
    Receiving and logging incoming support requests from users via, email, or ticketing system Prioritizing and classifying incidents based on severity Providing initial troubleshooting steps and guidance to resolve common issues like password resets, application installation, basic network connectivity problems Accessing and applying knowledge base articles to resolve common issues Explaining technical concepts to users in a clear and concise manner Identifying issues that require further technical expertise and escalating them to L2 or L3 support teams Updating ticketing systems with accurate details about the issue, steps taken, and resolution Ensuring timely response to support requests and adhering to service level agreements (SLAs) Partic
  • Fetch
    Bilingual support specialist
    Fetch
    Sep 2023 - Feb 2025 (1 year 6 months)
    Answering user question through email format using macro and personalized responses Educating users on technical topics such as new features and products bugs Developing a deep understanding of the application and how it works Achieving daily, weekly and monthly performances expectations consistent with team and department goals Providing service that prioritize user retention Ability to identify whether an issue is new or existing, and react accordingly
  • C
    Customer Service Agent
    Credit One Bank
    Jan 2023 - Current (3 years 6 months)
  • I
    English Language Teacher
    Inglemp
    May 2021 - Aug 2023 (2 years 4 months)
    - Tutoring and evaluating student’s progress. Providing lesson and instructional materials that is in line with the state curriculum standards. Teaching, recording, and communicating student progress.
  • The Ridge Dental Practice
    Dental Laboratory Technician/ Customer service officer
    The Ridge Dental Practice
    Nov 2017 - Sep 2019 (1 year 11 months)
  • A
    Customer Service Officer
    ACCESS BANK NIGERIA
    Jan 2016 - Dec 2017 (2 years)
  • P
    Dental technologist Assistant
    Plateau state hospital management board
    Jun 2015 - May 2016 (1 year)
    - National Youth service.
  • O
    Dental Technologist
    Oyo State Hospital Management Board
    Mar 2013 - Feb 2014 (1 year)
    Internship
  • U
    Dental Technologist Assistant
    University College Hospital, Ibadan
    Jun 2012 - Dec 2012 (7 months)
    Siwes
  • L
    Dental Technologist Assistant
    Lagos State University Teaching Hospital
    Jun 2011 - Dec 2011 (7 months)
    Siwes
Education verified_user 0% verified
  • O
    Bachelor of Technology
    Ogun state college of health technology. Ijebu ode
    Jan 2009 - Jan 2013 (4 years 1 month)
  • I
    SSCE
    Isheri grammar school. Isheri Magodo Lagos
    Jan 2007
  • S
    FSLC
    St leos primary school ikeja lagos
    Jan 2002