Tin Crisanto

Tin Crisanto

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People Ops Manager | HR & Ops Systems for Remote Teams
Metro Manila, Philippines

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Résumé


Jobs verified_user 0% verified
  • Multiply Advisors
    People Operations Manager
    Multiply Advisors
    Mar 2023 - Current (3 years 8 months)
    Built and scaled the People Operations infrastructure for a remote startup, establishing recruitment workflows, onboarding systems, HR policies, and performance frameworks to support team growth. Led full-cycle recruitment for 20+ hires, improving time-to-fill and candidate experience through structured interviews and targeted LinkedIn sourcing.

    Standardized onboarding workflows using ClickUp and 1Password, reducing setup time and improving first-week productivity via welcome plans and orientation sessions. Developed a centralized Process Library documenting HR policies, operational workflows, and compliance guidelines, supporting seamless team expansion.

    Managed IT access and credentials, coordinated payroll and compe
  • EXL Service Philippines Inc
    Assistant Manager - HR Recruitment Compliance
    EXL Service Philippines Inc
    Jul 2022 - Feb 2023 (8 months)
    Develops and implements an effective recruitment compliance program, while creating sound internal controls and monitoring adherence to them.

    Drafts and revises recruitment policies, and proactively audits processes, practices, and documents to identify weaknesses and propose solutions.

    Number of hires doubled from 3,000 to 7,000 since leading the recruitment compliance team.

    Proposed a recruitment compliance project that aims to lessen mis-hires by digitalizing and strategizing the existing recruitment process, which rolls out in Q1 2023.

    Champion for employee retention and people management through open two-way communication and feedback.

    Compliance game changer by hitting 98% complia
  • Better Support
    Content Specialist
    Better Support
    Jul 2022 - Aug 2022 (2 months)
  • P
    Marketing and Administrative Assistant
    Philippine National Police LBCC
    Feb 2022 - May 2022 (4 months)
    Identified and connected with prospective clients and supported existing clients with product information and assistance.

    Collaborated with the IT Department for the product’s software and process improvements.

    Coordinated travels and itineraries for the product’s nationwide rollout in the Philippines.

    Provided marketing content for social media and other collaterals.
  • TTEC
    Engagement and Compliance Lead
    TTEC
    Jul 2017 - Nov 2021 (4 years 5 months)
    Managed, analyzed, and reported data on employees’ success to key stakeholders.

    Identified employees’ pain points and overall satisfaction and provided important recommendations.

    Improved the compliance score from 87% to 95% since being promoted to the lead role. Maintained a high score for four years straight.

    Bested all TeleTech sites and all Telstra accounts in the Philippines in the Top Engagement category for 2021.

    Endorsed as an Earth Ambassador for TeleTech’s Think Green, Live Green Campaign and led the Community Garden Project in Dumaguete City.
  • TTEC
    Operations Supervisor
    TTEC
    Oct 2014 - Jul 2017 (2 years 10 months)
    Monitored the efficiency of Telstra BigPond Helpdesk and applied methods to improve processes, such as customer service and data analysis procedures by providing subject matter expertise.

    Handled managerial tasks in operations and attended to client concerns (FY 2015-2017, Telstra Platinum Services under Telstra BigPond Help Desk, handling 3 Sites - Manila, Lipa, and Bacolod).

    Supervised and trained employees, and kept track of key performance indicators (KPIs) across different functions.

    Awarded as Best Operations Team Lead in 2014 & 2016, with the highest KPI score among 70 team leaders.

    Top 1 Delegate in Teletech Cainta's Team Lead Development Program Batch 2014.
  • TTEC
    Technical Support Representative
    TTEC
    Aug 2012 - Oct 2014 (2 years 3 months)
    Delivered service and support to end-users through calls, email, and chat.

    Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

    Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, and more.

    Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

    Awarded as Top Technical Service Representative for weekly and monthly performance reviews.
  • National Irrigation Administration
    Student Intern
    National Irrigation Administration
    Apr 2012 - May 2012 (2 months)
Education verified_user 0% verified
  • Technological Institute of the Philippines
    Bachelor of Science in Architecture
    Technological Institute of the Philippines
    Jan 2010 - Jan 2012 (2 years 1 month)
  • University of the Philippines Los Baños
    Bachelor of Science in Forestry
    University of the Philippines Los Baños
    Jan 2008 - Jan 2010 (2 years 1 month)
Projects (professional or personal) verified_user 0% verified