Timothy Comstock

B

Customer Insights Representative

Bench Craft Co

Feb 2024 - May 2024 (4 months)

As a Customer Insights Representative, I delivered high-quality service by promptly addressing customer inquiries, concerns, and product issues, ensuring a positive customer experience. Skillfully handled and resolved customer complaints, fostering satisfaction and contributing to long-term client retention. Leveraged comprehensive knowledge of company offerings to provide informed solutions and support, enhancing customer satisfaction. Processed orders accurately, maintained up-to-date customer records, and tracked interactions to ensure seamless service delivery. Additionally, utilized skills in cold calling and LinkedIn outreach to engage with business owners, aiming to schedule discussions that could lead to tailored advertising solutio

G

Licensed Life Insurance Agent

Globe Life AIL

Jan 2024 - Current (2 years 8 months)

Managed warm leads and conducted virtual consultations to assess client needs and recommend policies. Closed an average of 5-7 policies weekly, achieving 120% of monthly sales targets. Delivered clear, jargon-free explanations of complex insurance products to a diverse client base.

T

Product Data Analyst (Contract)

The Urban Fork

Dec 2023 - Oct 2024 (11 months)

As a Product Data Analyst (Contract), I analyzed customer purchase patterns and identified key friction points in the checkout experience, resulting in a 12% increase in conversion. I led the design and evaluation of A/B tests for seasonal product displays and online menu layouts, ensuring data-driven decisions. Developed performance dashboards in Google Sheets and Excel to monitor daily revenue KPIs and optimize order turnaround. Collaborated with kitchen and tech teams to streamline the POS flow, reducing average checkout time by 18%. Additionally, I utilized HubSpot’s CRM to track customer retention and restaurant functions, enhancing our understanding of customer behavior and improving overall service efficiency.

Data Analyst

Freelance Projects

Jan 2023 - Dec 2024 (2 years)

Built SQL queries to extract behavioral data from simulated e-commerce datasets, visualized trends with Tableau. Conducted cohort analysis to assess retention and churn for mock subscription services. Designed dashboards tracking user engagement and feature usage, informing product design improvements. Simulated experiments to compare funnel drop-off between mobile vs desktop interfaces.

Data Entry Specialist

TELUS International

Sep 2022 - Feb 2024 (1 year 6 months)

Managed large volumes of customer and transaction data, ensuring 99.9% accuracy and integrity. Developed tracking systems for monitoring service interactions, helping improve resolution time by 10%. Flagged recurring user issues and collaborated with QA to enhance internal knowledge base.

About

Detail

Timeline

Résumé