T
TIJANA DIMITRIJEVIĆ RISTIĆ
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Serbia
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Résumé
Jobs
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PROJECT IMPLEMENTATION MANAGERNCR AtleosJan 2024 - Current (2 years 10 months)• Ćurrently collaborating with some of the biggest global leaders in the telecommunications sector while taking the role of Project Implementation Manager. • Lead a global team overseeing the installation and deployment of networking equipment for major telecommunications clients, ensuring seamless execution of both technical and logistical aspects of the projects. • Developed and refined project management processes, ensuring alignment with corporate goals and best practices to meet project scope, timelines, and budgets. • Supervise and guide cross-functional teams, driving high performance and successful project outcomes within scope, quality, and cost constraints. • Manage key client relationships, providing regular updates, managin- IMPLEMENTATION MANAGERNCR AtleosJan 2021 - Jan 2024 (3 years 1 month)• Managed the end-to-end execution of multiple projects, ensuring the delivery of technical and non-technical solutions to clients within defined parameters. • Led project teams, ensuring seamless communication between stakeholders, including internal departments, clients, and external partners. • Maintaining comprehensive and up-to-date project documentation. • Ćoordinated project schedules, risk assessments, and resource forecasting to ensure project goals were met on time and within budget. • Provided strategic guidance to stakeholders on project status, using advanced project management tools to track and manage timelines, risks, and budget adherence.
- IMPLEMENTATION ANALYSTNCR AtleosJan 2019 - Jan 2021 (2 years 1 month)• Assisted in managing the daily operations of large-scale hardware/software deployment projects, ensuring proper inventory planning, delivery timelines, and data coherence • Streamline ATM installation projects by planning inventory, ensuring all delivery timelines, and verifying data coherence across all applications. • Mitigate traceability and maintenance of NĆR equipment by maintaining records and documents, storing, organizing, and electronically archiving all material. • Identified and resolved challenges to maintain high levels of client satisfaction, escalating issues and facilitating communication between customers and internal teams. • Helped track and report on the progress of project milestones, maintaining comprehensive d
- CLIENT CONTRACT RENEWAL SPECIALISTTelekom SrbijaJan 2013 - Jan 2018 (5 years 1 month)• Led the training and development of team members to handle complex client requests, improving efficiency and client satisfaction. • Maintained and updated client records, verifying the accuracy and validity of information to ensure smooth contract renewals. • Stayed up to date on the latest products and services to effectively meet evolving client needs and provide tailored solutions. • Fostered strong client relationships and ensured high levels of satisfaction, collaborating with cross-functional teams to deliver seamless service and drive customer retention.
- CMEMBER AND PROJECT PARTICIPANTCITIZEN ASSOCIATION• Led various community-driven projects focused on healthcare system awareness and environmental initiatives, engaging stakeholders to promote broader social change.
- MUNICIPAL INSTRUCTORCensus• Supervised and trained a team of census takers, ensuring the project was executed in compliance with standards, deadlines, and quality expectations.
Education
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- BACHELORFaculty of Political Science, University of Belgrade