Tiffany Beuses Silva Operations Manager

Global Operations & Account Enablement Manager

PwC Acceleration Centers

Jan 2026 - Current (9 months)

Leading global operations and account enablement initiatives within PwC’s Alliances organization, supporting Tier 2 and Tier 3 alliance programs.

Responsible for managing cross-functional workflows, driving operational efficiency, and enabling sales and alliance teams through structured processes, reporting, and high-quality deliverables.

Key areas of focus include:
• Overseeing day-to-day operations for sales enablement and alliance performance tracking workstreams
• Managing a global delivery team, ensuring workload prioritization, quality control, and timely execution
• Acting as the primary liaison between onshore alliance stakeholders and offshore teams
• Developing and standardizing dashboards

Director of Strategic Operations

Epirco Group

Mar 2025 - Current (1 year 7 months)

Serve as the strategic operations lead and client-facing project/account director, bridging fulfillment teams
with U.S./Caribbean clients to ensure project success, long-term partnerships, and brand development.
Maintain client retention above 95% by delivering consistent value, aligning digital strategies with business
goals, and fostering long-term relationships.
Built and scaled the Buenos Aires fulfillment office from scratch, establishing all operational systems, hiring,
and team leadership.
Launched Re/Start, a new agile service arm of Epirco designed for fast-paced clients needing quicker
turnarounds and leaner operations.
Currently leading the creation of two new brand ventures (Q4 2025), mana

Director of Strategic Operations

Epirco Group

Mar 2025 - Dec 2025 (10 months)

• Serve as the key liaison between U.S. and Caribbean clients and remote fulfillment teams across Asia, Eastern Europe, and LATAM, ensuring smooth communication, execution, and client satisfaction.
• Built and scaled the Buenos Aires fulfillment office from 0 to a fully operational team, setting up processes, hiring, and training from scratch.
• Launched Re/Start, a new fast-track service model designed to support fast-moving clients with leaner operations and quicker turnarounds.
• Currently leading the creation of two new brand ventures (launching Q4 2025), building both business models and execution strategies from the ground up.
• Maintain client retention consistently above 95% by delivering strategic guidance, auto

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Vice-President of Projects and Operations

Fluid Truck Share

May 2023 - Feb 2025 (1 year 10 months)

Directed the strategic leadership and operations of a 190+ member team across six departments (Procurement, claims, data integrity, move and shipping, billing, and RSA & tolls), ensuring seamless collaboration and alignment with organizational goals. Implemented data-driven leadership strategies, optimizing workflows, resource allocation, and cross-functional coordination, leading to measurable improvements in productivity, employee engagement, and performance metrics. Developed and executed process optimization initiatives, leveraging performance data to streamline workflows, reduce response times, minimize errors, and enhance overall efficiency, resulting in cost savings and improved customer service. Additionally, utilized Loom for video

VP of Projects and Operations

Fluid Truck

May 2023 - Feb 2025 (1 year 10 months)

• Successfully led and managed a team of over 190 employees across six departments (Customer Support, Fleet Management Support, Data Integrity, Decommission Department, Lot Management, Claims, and Internal Collections), fostering a culture of collaboration, accountability, and high-performance.
• Implemented effective leadership strategies that motivated and inspired the team, resulting in improved productivity and enhanced employee satisfaction.
• Introduced efficient processes and workflow improvements, reducing response times, minimizing errors, and enhancing overall departmental performance.
• Developed and executed strategies to align all departments with the company's goals and objectives, ensuring a cohesive approach t

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Senior Project and Operations Manager - Claims and Data Integrity

Fluid Truck Share

Nov 2021 - May 2023 (1 year 7 months)

- Led the cross-functional initiative to establish the Data Integrity department, conducting a comprehensive needs analysis and collaborating with key stakeholders, including legal, finance, fleet management, sales, customer support, investors, and major customers, to define processes, standards, and governance frameworks.
- Developed and managed departmental budgets, ensuring strategic resource allocation and aligning action plans with program management best practices to meet operational and compliance objectives.
- Oversaw team development and performance management, implementing structured talent management strategies, including promotions, salary structures, bonuses, and performance-based evaluations, to enhance productivit

Senior Projects and Operations Manager - Claims and Data Integrity

Fluid Truck

Nov 2021 - May 2023 (1 year 7 months)

• Built and expanded the department from two employees to over 20, spanning both Claims and Data Integrity departments.
• Structured, organized, and optimized the department to achieve its KPIs effectively.
• Successfully managed and controlled department budgets, ensuring financial efficiency.
• Continuously monitored individual progress to meet specific deadlines and goals.
• Set departmental goals and direction, aligning action plans and program management to accomplish objectives.
• Collaborated with other departments, attorneys, accounting, fleet management, sales, customer support, investors, and major customers.
• Managed promotions, salary structures, bonuses, and oversaw performance-based reviews for a

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Project and Operations Manager - Claims Department

Fluid Truck Share

May 2020 - Nov 2021 (1 year 7 months)

• Analyzed the need for data audit and worked alongside various departments, including attorneys, accounting, fleet management, sales, customer support, investors, and major customers to establish the Data Integrity department.
• Structured, organized, and optimized the department to achieve KPIs effectively by monitoring individual progress, ensuring the timely meeting of specific deadlines.
• Managed and controlled department budgets to ensure financial efficiency and set departmental goals and direction, aligning action plans and program management to accomplish objectives.
• Oversaw promotions, salary structures, bonuses, and performance-based reviews for all department employees.

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Customer Service Specialist

Fluid Truck Share

Feb 2020 - May 2020 (4 months)

• Managed customer service operations, ensuring high levels of customer satisfaction.
• Provided effective solutions to customer inquiries, complaints, and queries.
• Contributed to improving housekeeping operations and maintaining partner channel communications.
• Successfully handled customer complaints and queries, resulting in positive reviews and increased average scores on all sales platforms.

Operations and Project Manager

Milhouse Hostel

Feb 2017 - Dec 2019 (2 years 11 months)

• Oversaw a team of over 40 employees, effectively organizing and guiding them to achieve their goals.
• Managed customer satisfaction, working closely with the owners to meet annual goals.
• Improved housekeeping operations to enhance overall guest experience.
• Handled reservations and maintained communication with partner channels.
• Conducted staff training and supervision, ensuring high-quality service.
• Successfully managed customer complaints and queries, leading to positive reviews and improved average scores on all sales platforms.

Front Desk Receptionist

Milhouse Hostel

Nov 2016 - Feb 2017 (4 months)

• Managed check-in and check-out procedures efficiently, maintaining accuracy in guest information and billing details.
• Responded promptly to guest inquiries, requests, and complaints.
• Coordinated room reservations, including handling bookings, cancellations, and modifications, while optimizing room occupancy and revenue.
• Handled cash transactions, including processing payments, managing cash floats, and reconciling daily financial records accurately.
• Collaborated with other hotel departments, such as housekeeping and maintenance, to address guest needs promptly and efficiently.
• Assisted with administrative tasks, such as answering phone calls, responding to emails, and managing correspondence.

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Operations and Project Manager

Milhouse hostel avenue

Oct 2016 - Dec 2019 (3 years 3 months)

Managed and led cross-functional teams of 40+ employees, overseeing task delegation, resource allocation, and workflow optimization to ensure the successful execution of operational goals and KPIs. Developed and implemented process improvement initiatives, streamlining housekeeping operations and optimizing reservation systems, which resulted in increased efficiency, service quality, and cost savings. Aligned business operations with strategic objectives, collaborating with both the CEO and COO to enhance performance metrics, improve customer satisfaction, and drive revenue growth. Oversaw stakeholder communication and vendor management, maintaining strong relationships with partner channels to optimize booking efficiency and operational ef

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Project and Operations Manager

OILFIELD SUPPLY

Jan 2012 - Aug 2014 (2 years 8 months)

2014 Led and managed the full project lifecycle from inception to the successful launch of a large-scale digital platform featuring over 1 million tools. Managed the strategic planning, execution, and resource allocation to ensure timely delivery and optimal functionality. Developed and executed a B2B partnership strategy, engaging stakeholders in Brazil and the U.S. to expand market reach and drive business growth. Built and led a cross-functional team, overseeing recruitment, training, and performance management. Managed remote development teams, conducting on-site visits to implement A/B testing, optimize workflows, and enhance service quality. Monitored and analyzed key performance metrics using Google Analytics, collaborating with the

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Operations and Project Manager

OILFIELD SUPPLY drillingpartscom subsidiary

Jan 2012 - Aug 2014 (2 years 8 months)

• Managed and oversaw the project from inception to the official website launch with over 1 million tools.
• Generated new B2B partnerships by visiting potential leads in Brazil and the US, convincing them to join as sellers on the website.
• Recruited, trained, managed the team, and remotely supervised the website development team, visiting them on-site to work on A/B testing to improve the performance and the quality in customer service.
• Oversaw Google Analytics reports and marketing strategies in collaboration with the CEO, to ensure all operations were cost-effective and within budget.
• Designed and diagramed every tool display on the website, visiting warehouses in Venezuela and the US to ensure accurate data was

Tiffany Beuses Silva

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