Tiffany Bassford Member Board of Directors at The BIT Center | Vice President,

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Member Board of Directors

The BIT Center

Jun 2023 - Current (3 years 3 months)

- Always inspired by our Italian culture, we do so by empowering families through the Arts, building community access to affordable quality food, providing food education, promoting food justice, creating international exchange opportunities, training

Vice President, Operations

Live Chair Health

Dec 2022 - Current (3 years 9 months)

- Own business-wide operations, including market field operations and cross-market strategic initiatives. Lead security and compliance, HR, and marketing functions at a Seed stage healthtech startup. - -Successfully developed and implemented a new streamlined organizational structure, resulting in increased operational efficiency and cost savings - Led the launch of new markets and the development of the GTM playbook, enabling the company to enter new markets more efficiently and effectively Create an operational strategy for COGs reduction, with P&L ownership to drive profitability -Build a workforce development program to drive alignment between enhanced contract KPIs and field operations, leading to improved operational performance and i

Member

Chief

Oct 2021 - Sep 2023 (2 years)

- Chief is a private network built to drive more women into positions of power and keep them there. - Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top down.

General Manager

Capsule

Apr 2021 - Jul 2022 (1 year 4 months)

- Capsule is a healthcare technology business rebuilding the pharmacy from the inside out, with an emotionally resonant experience, and technology that enables customized outcomes for doctors, hospitals, insurers, and manufacturers. - Drove growth by building brand presence and developing a top-tier team. Created a healthcare provider and early adopter following, and generated customer evangelism through the development of an innovative ground-game strategy. - Market CEO/COO with responsibilities including strategy, sales, marketing, operations, logistics, partnerships, and P&L Launched the DC market and grew it from 0-1 - Grew the market 450% in year 1 - Hired and developed 10+ people; strategically created and defined roles to drive marke

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Regional Director, Growth Strategy

Follain

Jun 2018 - Apr 2021 (2 years 11 months)

- Spearheaded the commercialization and market development of the global product portfolio of $5.3M at retail start-up. Designed and executed go-to-market strategies for over 75 brands in the personal care category. - Reversed double-digit profit decline within 20 months by eliminating staff turnover, aging inventory, and low customer conversion. - Launched two new ecommerce platforms to convert in-store to virtual shopping. Leveraged Nielsen IRI and Looker shopper/consumer insights to reverse 40% customer decline with a new omni-channel approach Pioneered a retail activation strategy which yielded a 200% increase in new customer acquisition and increased customer retention by 40%. Partnered with global brands (Tata Harper, Naturopathica) t

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Tour Guide

Carpe DC Food Tours

Jan 2018 - Jul 2020 (2 years 7 months)

DC-based food tour company that tells the history of the neighborhood through the food. I was a Tour Guide and storyteller in the historic U Street neighborhood and am skilled at bringing alive the deep history of the neighborhood and the food while providing an engaging tour for guests.

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Project Manager

Korn Ferry - Hay Group

Sep 2015 - Jul 2016 (11 months)

Managed a project portfolio of $7M, ~10 unique product offerings and 3 global regions. Led change management initiatives to increase margin/bottom line impact, productivity and sales optimization for Fortune 500 client accounts -Led a $3M project that resulted in leadership development plans for 5 senior executive roles. Project outputs provided a roadmap for the talent pipeline to replace the CEO of a large defense contractor Optimized program logistics and resource allocation of $2M talent development program consisting of 20+ client participants, 20+ SMEs, client stakeholders, and facility logistics. -Reallocated resources across workstreams and increased productivity by 30% and reduced project duration by 10% -Presented Global PMO ca

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Founder

Food Passion Project LLC

Mar 2014 - Mar 2020 (6 years 1 month)

Created a health and wellness brand to transform the lifestyles of business women in the DC metropolitan area. Drove 100% organic business growth through strategic brand partnerships, marketing, and speaking engagements. Leveraged consumer insights and market trends to innovate and launch first product: Food Passion Project, Repairing Your Relationship with Food at the American Table book on Amazon.com -Analyzed common hurdles to wellness based on consumer trends and historical data to develop a client roadmap to health -Developed target consumer personas for market segmentation -Designed the brand identity, voice and GTM strategy -Selected as a speaker for a House of Representatives event in support of H.Res.117 in support of health an

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Senior Project Manager

ESI International

Nov 2012 - Sep 2015 (2 years 11 months)

Oversaw a project portfolio of $3M, ~20 unique product offerings and 3 global regions. Supported the development of go-to-market strategy and project management processes for new consulting division. Assessed and streamlined project efficiencies: forecasting, completion rates, variances, billings and backlog on projects. Used Salesforce to manage client pipeline -Identified sales efficiency bottlenecks in the project assessment process by examining program KPIs. -Launched and managed project from initiation through execution for 20+ employees. Implementation of project reduced client wait times by 20% -Sourced 5-10 project team resources from internal and contract staff. Defined and controlled task assignments, resolved issues, and negot

President - NOVA Club

Toastmasters International

Jul 2012 - Jun 2013 (1 year)

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Engagement Manager

ESI International

Jul 2010 - Nov 2012 (2 years 5 months)

Client-facing project manager managing and overseeing the day-to-day implementation of $1 m+ portfolio of commercial clients ranging from Fortune 100 to 500 -Cross-functional Leadership: Responsible for managing multiple cross functional teams without direct authority across the project lifecycle, including curriculum development, instructors, AP/AR, business development managers, engagement coordinators, and training development -Change Management: Managed the entire project change management lifecycle, including managing stakeholder expectations and communicating impact of requested project changes

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Engagement Coordinator

ESI International

Mar 2008 - Jul 2010 (2 years 5 months)

Client-facing project coordinator supporting the Engagement Manager and Account Executive in the day-to-day implementation of $5m+ portfolio of commercial clients through reporting, metrics analysis, and schedule management. Meticulously managed company's largest account along with account team consisting of Engagement Manager and Business Development Manager. Maintained development of vital client relationship through highest level of support. Aligned high-pressure client account with company's overall strategic goals. Prepared ESI instructors through pre-course calls prior to client classes to maintain and grow client satisfaction. Accurately maintained class schedule and instructor availability.

Tiffany Bassford

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Tiffany Bassford