Tifany Arlette Cristiam Rodríguez

G

Customer Service Specialist

Global App Solutions

Jul 2023 - Jun 2024 (1 year)

Provided technical support and resolved customer inquiries, ensuring their needs were addressed efficiently and promptly. Ensured a positive customer experience by improving customer satisfaction through clear and effective communication. Implemented direct communication strategies with customers and end users, which allowed for faster resolution of technical issues. Collaborated with internal teams to ensure that the proposed solutions met customer expectations and requirements.

T

Project Leader/Virtual Assistant

TECNOMEC

Aug 2022 - May 2023 (10 months)

Led teams in the adoption of agile methodologies, ensuring effective project delivery in the electrical sector, with a 95% improvement in delivery times. Maintained constant communication with teams and clients, aligning expectations and ensuring high levels of satisfaction. Resolved complex coordination issues, improving efficiency in customer service.

C

Basic Computer Instructor

Children's Literature Museum, UCR

Jul 2022 - Oct 2022 (4 months)

Led workshops on children's literature, engaging young participants in creative storytelling and reading activities. Developed educational materials and activities to enhance children's understanding and appreciation of literature. Taught basic computer skills to senior adults, including how to use Microsoft Word and other essential applications. Created a supportive learning environment to boost confidence and enhance digital literacy among older participants.

M

Spanish Teacher - Secondary Education

Ministry of Public Education of Costa Rica

Mar 2022 - Jun 2022 (4 months)

Taught Spanish to secondary school students, developing effective communication and conflict resolution skills, applicable to customer service. Established clear communication channels with parents and students to improve understanding and academic performance.

Customer Service Assistant

Banco nacional de Costa Rica

Sep 2019 - Dec 2019 (4 months)

Managed physical filing and documentation focused on customer interactions, ensuring efficient retrieval and processing of information. Assisted the manager and supervisor in daily operations, contributing to improved workflow and team organization. Provided exceptional customer service, addressing client inquiries and concerns effectively and promptly. Developed strong organizational skills and multitasking abilities by managing multiple tasks simultaneously while ensuring high standards of service.

U

Translator for

U.S. Doctors

Served as a translator for American doctors providing medical assistance to underserved communities. Facilitated communication between healthcare providers and patients from low-income backgrounds, ensuring accurate information exchange and understanding.

Tifany Arlette Cristiam Rodríguez

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