Tiago Ratto Platform Engineer

Senior Cloud Engineer

Caylent

Mar 2023 - Current (3 years 4 months)

Responsible for migrating multiple on-premise infrastructure and services to the AWS Cloud. Participated in designing and implementing large-scale CI/CD pipelines and resources. Modernized multiple medium-sized applications. Implemented and migrated observability solutions in large environments. Engaged in networking, TGW, and DX design/deployment. Provided application operation support and troubleshooting. Additionally, managed migrations and integrations hosted on GCP and Azure, where some of these systems were designed and deployed entirely by my team, showcasing my versatility and ability to work across multiple cloud platforms.

Cloud Platform Monitoring Manager

Caylent

Jan 2021 - Feb 2023 (2 years 2 months)

Manage and support the Cloud Platform Monitoring 24/7 On-Call team, and a SRE team. Work with the team members on guiding their career development aligned with the team's needs. Identify and cover the client service observability gaps, creating the documentation and processes needed to support the platform. Design and maintain the ingestion, monitoring, alerting, and paging platforms, their processes, and documentation. Work alongside stakeholders and service owners on design and implementation plans. Application operation support and troubleshooting, Runbook lifecycle management, Documentation lifecycle management, and Incident lifecycle management.

Cloud Expert Support Engineer

Acronis

Oct 2020 - Jan 2021 (4 months)

3rd Level Product support

I

Owner / Solutions Architect

IQ Tecnologia

Feb 2016 - Jan 2021 (5 years)

IT and Networking consultancy and advisory for Corporate customers. SDWAN / Firewall services. IoT security systems project and deployment. Video server and streaming deployment/support. Security systems deployment/training. Mobile and Web development.

F

R&D Manager

Friis Telecomunicacoes

Sep 2008 - Jan 2016 (7 years 5 months)

Internal customer support team management; Internet Service Provider Network Platform maintenance, management, and development; Complex connectivity projects design, engineering, and deployment; Develop new Telecom products and services design; Monitoring platform design, deployment, and operation; BI tools design and management; Infrastructure data and statistical analysis for growth planning; Local and Cloud infrastructure design, deployment and management; Deployment and integration of many 5rd-party platforms.

C

Technical Support Analyst

Nestlé, CooperIT

Dec 2006 - Sep 2008 (1 year 10 months)

Nestlé's Internal customers second and third level FTS Support, with worldwide remote attendance. Tools development to speed up the problem resolution process.

Support Analyst

Scope Systems

Mar 2005 - Oct 2006 (1 year 8 months)

Windows Servers and IBM Informix Dynamic Server installation, maintenance and support; firewall management; backup routines; IT environment preparation to install the company's ERP product.

Freelance Web Developer / Sysadmin

Freelancer

Apr 2002 - Feb 2005 (2 years 11 months)

PHP, Javascript, HTML, CSS development and web related technologies. Linux and Windows Servers admimnistration.

P

Technical Support Analyst

PS INFORMATICA

Mar 2001 - Mar 2002 (1 year 1 month)

User support; network maintenance; hardware maintenance.

R

Developer

Radio Alarme Seguranca Eletronica

Mar 1999 - Feb 2002 (3 years)

WEB/PHP, Delphi, C development.

Tiago Ratto

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