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Tiago Miranda
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Costumer Service Analyst
State of São Paulo, Brazil
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Résumé
Jobs
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Training and Development AnalystTen GroupAug 2022 - Dec 2023 (1 year 5 months)Assesses training needs to identify areas for improvements and development. Designs and implements comprehensive training programs to address identified needs. Creates instructional materials, ensuring content relevance and effectiveness. Facilitates engaging training sessions, fostering a participative and interactive learning environment. Ensures continuous employee development by aligning training initiatives with organizational goals.- Senior Lifestyle ManagerTen GroupJul 2021 - May 2022 (11 months)Curates exceptional customer experiences by managing and anticipating high-end clients' lifestyle needs over the phone, e-mails and chat. Provides personalized assistance on a daily basis to meet individual client requirements. Secures exclusive services to enhance the luxury experiences of high-end clients. Ensures seamless execution of tailored luxury experiences aligned with clients' preferences.
- AGuest Relations ManagerAzamara Club CruisesMay 2018 - Sep 2019 (1 year 5 months)Orchestrates unparalleled guest experiences by overseeing and anticipating passengers' needs. Manages daily guest inquiries, monitored service level indicators, and developed solutions for enhanced satisfaction. Proactively resolves setbacks, ensuring total customer satisfaction. Supervises and executes immigration and customs processes in diverse countries. Leeds training, development, and empowerment initiatives for teams, fostering exceptional service delivery.
- AConcierge & Groups Events CoordinatorAzamara Club CruisesMar 2012 - Mar 2018 (6 years 1 month)Delivers high-quality, personalized service to VIP clients, ensuring their unique needs are met. Assists clients with language translation, ensuring effective communication during their experiences. Anticipates and addresses individual client needs with efficiency and promptness. Expertly organizes and manages a diverse range of onboard events to enhance guest experiences. Acts as a travel destination concierge, offering tailored guidance and support for memorable journeys.
Education
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- tBachelor of Engineeringthe Anhembi Morumbi UniversityJan 2019 - Jan 2024 (5 years 1 month)
- Technician in Data AnalyticsDigital House