T

Tia Black

About

Detail

Minnesota, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • H
    Support Engineer
    HubbellAclara
    Nov 2021 - Dec 2023 (2 years 2 months)
    • Provided end-to-end technical support for Aclara's utility products, including HeadEnd, Collectors, Communication Links, and Business Processes. • Analyzed and optimized system performance using SQL Server and Oracle databases. • Developed and executed scripts to troubleshoot software issues and create temporary solutions. • Diagnosed and resolved hardware, firmware, and network communication issues. • Performed root-cause analysis to prevent recurring issues and enhance product reliability. • Created and maintained technical documentation to facilitate customer self-service. • Provided training to internal and external customers on product functionality and troubleshooting. • Ensured compliance with service-level agreements and m
  • NRC Health
    Support Specialist
    NRC Health
    May 2021 - May 2022 (1 year 1 month)
    • Delivered technical support via phone, email, and chat, addressing customer inquiries and troubleshooting software issues. • Escalated critical issues to specialized teams and ensured seamless resolution. • Maintained thorough documentation of support interactions to enhance troubleshooting processes. • Provided training materials and assisted in product enhancements based on customer feedback.
  • N
    GIS Support Specialist
    NISC MapWise
    Jan 2018 - Jan 2021 (3 years 1 month)
    • Provided GIS software support, troubleshooting, and training for utility mapping solutions. • Assisted customers with ArcGIS, ESRI, and SQL server-based applications. • Communicated customer feedback to the development team for product improvement. • Conducted remote and on-site training sessions on GIS software usage.
  • A
    Customer Support Specialist
    Agilis Systems
    Jan 2016 - Jan 2018 (2 years 1 month)
    • Provided troubleshooting support for software and applications. • Assisted customers with resolving technical concerns and escalating issues when necessary. • Participated in continuous learning to stay updated on software changes and enhancements.
Education verified_user 0% verified
  • Lindenwood University
    Social Work
    Lindenwood University
    Jun 2025 - Current (1 year 5 months)
  • R
    High School Diploma
    Roosevelt High School
    Jun 2009 - Nov 2013 (4 years 6 months)