Thyale Maria da Silva Sant'Anna Project & Operations Manager | Coordinating

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Project & Operations Manager

Beyond Extraordinay LLC

Dec 2024 - Current (1 year 8 months)

Defined project scope for an international event, set clear goals, and tracked progress to ensure 100% alignment with strategic objectives and successful delivery. Developed and implemented budget-tracking tools. Manage expectations and provide strategic guidance to 2 key stakeholders, delivering timely updates, leading presentation meetings, and ensuring organizational alignment. Implemented operational procedures and protocols, ensuring smooth workflow, efficient performance monitoring, and actionable recommendations for improvement. Serve as the primary liaison between internal teams and 5+ external resources, streamlining collaboration and ensuring the timely execution of deliverables. Enhanced team efficiency by providing administ

Data Manager (Temporary)

We Clone You

Mar 2024 - Aug 2024 (6 months)

Executed high-volume data entry and validation with less than 1% error rate, ensuring accuracy and reliability. Designed and managed databases to efficiently organize and store data, optimizing information accessibility and retrieval. Developed and enforced data management policies across 3 major projects (real estate and automobile), enhancing organizational efficiency and ensuring full compliance with company standards. Monitored and optimized data system performance, identifying inefficiencies and leading to the adoption of upgraded technologies for improved workflow.

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Corporate Travel & Logistics Specialist

Beyond Extraordinay LLC

Feb 2024 - Nov 2024 (10 months)

Codesigned and implemented the project framework for 3 international events (corporate summit in Costa Rica and retreats in Turkey), ensuring seamless execution. Addressed stakeholder needs and collaborated with managers and travel teams to refine processes, close operational gaps, and standardize procedures. Developed and managed a registration system, processing data from participants and conducted satisfaction surveys with an 80%+ response rate, documenting key insights to drive continuous event improvements. Processed event data, generated visual reports and graphics to presented key outcomes to the client for strategic decision-making. Managed end-to-end travel logistics, including hotels, flights, rental cars, and special events,

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Transaction Coordinator

Concierge by Kerwin Splaine

Nov 2022 - Oct 2023 (1 year)

Streamlined transaction management for 70+ real estate deals, proactively identifying next steps, coordinating team efforts, and ensuring timely task completion. Optimized the preparation and review of critical deal documents—including Letters of Intent (LOIs), forms, brokerage agreements, and contracts—ensuring accuracy and compliance across 70+ real estate listings. Enhanced CRM efficiency by maintaining and updating client records for 90+ leads, tracking the sales funnel, and facilitating seamless communication and timely follow-ups. Consistently met critical deadlines by prioritizing tasks effectively, keeping transactions on schedule, and preventing workflow disruptions. Developed and managed a centralized database, implementing a

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Operation Specialist / Project Admin Assistant

Concierge by Kerwin Splaine

Jul 2022 - Oct 2022 (4 months)

Established clear procedures and protocols for daily operations. Designed and implemented a framework for the company’s annual planning and goal-setting process, structuring quarterly, monthly, and weekly objectives with key performance indicators to drive strategic success. Standardized operational procedures across two brokerages, enhancing workflow efficiency and ensuring compliance with organizational policies. Efficiently managed the calendars of two executives across multiple time zones, scheduling weekly meetings, setting reminders, and prioritizing critical business due dates. Organized and prioritized time-sensitive and confidential tasks, ensuring all necessary actions were addressed within 24 hours while maintaining the highe

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Recruitment and Selection Analyst

VitaleRH

Oct 2021 - Jul 2022 (10 months)

Managed the recruitment process for at least three clients per week, from CV screening and candidate sourcing to conducting interviews. Coordinated interview schedules between clients and candidates, ensuring seamless communication. Provided administrative support, including maintaining up-to-date records, generating reports, and optimizing organizational systems. Built strong relationships with local hiring managers and CEOs, filling +17 job positions successfully.

English Instructor

Alianca

Apr 2020 - Oct 2021 (1 year 7 months)

Integrated three educational apps to enhance engagement and accelerate the learning process. Optimized scheduling by efficiently managing time and accommodating individual availability adjustments for over 17 students. Prepared students for critical exams and interviews, including American citizenship, TOEFL, and job selection processes, enhancing their chances of success. Developed weekly feedback reports, implementing surveys to track student progress and optimize teaching strategies.

Public Relations Specialist

The Church of Jesus Christ of Latterday Saints

Jul 2015 - Jan 2017 (1 year 7 months)

Present programs centered on behavioral change and lifestyle philosophy. Develop and implement strategic planning with clearly defined short, medium, and long-term goals. Establish goals and monitor progress to ensure successful outcomes. Engage with individuals from diverse socioeconomic backgrounds. Provide community services and support charitable initiatives.

Account Executive

Universidade Católica de Pernambuco

Aug 2014 - Nov 2014 (4 months)

Established a successful partnership with the T.I.E. program, supporting the integration of a foreign professional and co-leading the project "O Paço Mais Saudável", promoting community well-being. Coordinated an internal team of six members and external resources, accelerating workflow and project execution. Built relationships with two new clients while managing and strengthening ties with existing ones. Facilitated seamless communication between upper management and employees, ensuring alignment on priorities and efficient decision-making.

Buzz Analyst

ELife

Jan 2014 - Jul 2014 (7 months)

Successfully monitored four major brand networks (Coke, Powerade, Sonae Sierra, Tabaqueira) to track performance and consumer sentiment. Monitored market trends, KPIs, and campaign performance, recommending activation adjustments that improved results and maximized impact. Configured and leveraged five advanced monitoring tools (Buzzmonitor, Tweet Meter, Facebook Meter, Backend, Engine) to ensure comprehensive data analysis. Processed and analyzed large volumes of data with agility and precision, delivering weekly reports that drove informed decision-making.

Thyale Maria da Silva Sant'Anna

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