Thomas Zwick

Customer Service Associate

Amazon

Sep 2023 - Mar 2024 (7 months)

Assisted customers with their questions regarding billing, shipping, and other concerns.

Customer Service Associate

IBEX Global

Nov 2020 - Jun 2023 (2 years 8 months)

Remote phone-based service representative for residential and small business Google Fiber internet customers. Multiple time award winner for CSAT (customer survey) and QA (internal quality assurance) monthly scores. Assisted customers with a variety of issues (construction, equipment setup, billing, advanced network settings, as well as many others).

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Lead Technician.

Second Creek Technologies

Apr 2016 - Oct 2020 (4 years 7 months)

Duties include management of Windows Server environments both onsite and remotely, monitor and update Active Directory; network – implement VLANs and VPNs, Firewalls and Security and provided tier-III desktop support related to hardware, software, and printers

Technical Support/CSR (Customer Service Representative)

AT&T

Sep 2013 - Dec 2014 (1 year 4 months)

Technical Support for cellular devices.

Technical Support

AT&T

Sep 2013 - Dec 2014 (1 year 4 months)

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Electronics Repair Technician

Geek Squad City via Aerotek

Aug 2012 - Jun 2013 (11 months)

Electronics refurbishment and repair.

Retail Sales Associate

hhgregg

Aug 2011 - Aug 2012 (1 year 1 month)

Cellular phone and electronics sales.

Retail Sales

hhgregg

Jan 2011 - Jan 2012 (1 year 1 month)

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Event & Sales Manager

Lightspeed Productions

Jan 2009 - Jul 2011 (2 years 7 months)

Event & Sales Manager for event photography. Responsible for setup/tear down and sales (see below).

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Event Manager

Lightspeed Photo and Video

Sep 2006 - Jan 2011 (4 years 5 months)

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IT Technician (Traveling)

Lightspeed Productions

Jan 2006 - Jul 2009 (3 years 7 months)

Traveling IT technician for event photography and video. Responsibilities included: • Set-up, maintenance, and tear down of 50-60 PC's in a segmented network environment that included Windows Servers, photo and video collection machines; dye sublimation, inkjet, and laser printers, along with retail and photo viewing stations. • Installation and configuration of hardware and daughter cards of many types.

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Assistant Store Manager

Ovation AudioVideo

Jan 1994 - Jan 1997 (3 years 1 month)

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Retail Sales

Ovation AudioVideo

Jan 1989 - Jan 1994 (5 years 1 month)

Z

Inside/Outside Sales

Zwick Music Company

Jan 1983 - Jan 1988 (5 years 1 month)

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