T
Thomas Logiudice
About
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Massachusetts, United States
Résumé
Jobs
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Customer Success Manager / Account ManagerLightcastJan 2025 - Current (1 year 10 months)• Managed a portfolio of 40+ strategic and non-strategic accounts across diverse industries • Conducted Quarterly Business Reviews (QBRs), contract end reviews, and training sessions tailored to client use cases • Drove renewals, upsells, cross-sells, and add-on revenue through value-driven conversations- CCustomer Success ManagerFeb 2023 - Jul 2024 (1 year 6 months)• Supported a startup Staffing & Recruiting SaaS company through customer onboarding and enablement • Delivered training sessions and strategic support to help recruiters identify talent and boost ROI • Collaborated with sales/account teams to maximize product value for clients • Managed 60 telecom clients with regular cadence calls (weekly, bi-weekly, monthly) • Worked cross-functionally with Sales to drive retention, ROI, and upsell opportunities • Enhanced platform adoption by guiding clients in creating key industry connections
- Customer Success Manager IICareerBuilderMar 2021 - Nov 2022 (1 year 9 months)• Oversaw a $2M ARR portfolio of 57 clients • Delivered data-driven QBRs, annual reviews, and executive briefings • Conducted client training on product tools and recruitment best practices • Partnered with sales to uncover upsell/cross-sell opportunities
- HAccount Manager / Technical RecruiterHenry Elliott & CompanyOct 2020 - Feb 2021 (5 months)• Recruited highly specialized IT professionals within the Caché/MUMPS/Healthcare IT sectors • Engaged with candidates and clients on full-cycle recruiting, sales, and relationship management • Contributed to business development and client retention
- GRecruiting ExecutiveGardner Resources ConsultingFeb 2019 - Oct 2020 (1 year 9 months)• Handled full-cycle recruiting for contract and direct hire technical roles • Developed a strong IT talent pipeline in New England • Maintained candidate and client engagement throughout hiring lifecycle
- Branch Account Manager – Inside Sales, StaffingMonster WorldwideMay 2014 - Aug 2018 (4 years 4 months)• Managed franchise accounts for national staffing clients • Exceeded monthly quotas and led product training sessions • Represented Monster at staffing conferences and events • Consistently achieved sales targets by converting trial accounts • Maintained high daily call activity and engaged with leads effectively
- SBusiness Wireless Care Specialist / Customer Success ManagerSprintNextelOct 2007 - Oct 2013 (6 years 1 month)• Coordinated large-scale wireless rollouts for enterprise/government clients • Conducted quarterly billing analysis and rate plan optimization • Supported client growth through consultative sales and technical alignment
- Sales ConsultantConstant Contact
- Customer Success ManagerConnectbase
Education
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- DiplomaLowell High SchoolJan 1992 - Jan 1996 (4 years 1 month)
- Bachelor of ArtsUniversity of Massachusetts