T

Thomas Hicke

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Enterprise Delivery & Transformation Leader | Driving Execution Across Technology, Operations & Strategic Initiatives
San Diego, California, United States
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Résumé

Jobs verified_user 0% verified
  • S
    Enterprise Program Manager – Utility & Infrastructure Programs
    Sayva
    May 2026 - Current (3 months)
    • Support enterprise PMO governance, financial oversight, and portfolio reporting across 15+ projects and multiple programs within a large utility environment. • Partner with business, operations, supply chain, safety, asset management, and environmental teams to improve visibility, reporting, resource planning, and execution oversight. • Monitor program health through KPI reporting, financial tracking, budget management, contract oversight, and governance controls supporting executive decision-making. • Contribute to PMO process improvement, reporting modernization, and AI-enabled approaches to program governance within a transforming enterprise organization.
  • K
    Fractional Delivery Advisor
    KWC LLC
    Jun 2025 - Mar 2026 (10 months)
    • Supported startup and SMB technology initiatives through delivery leadership, reporting automation, and operational planning. • Built reporting and workflow solutions improving visibility into execution status, risks, priorities, and business outcomes.
  • K
    Program Manager – Contract Engagements
    KWC LLC
    Jun 2025 - Mar 2026 (10 months)
    Delivered short-term program management support for active enterprise initiatives, focusing on execution, coordination, and delivery stabilization. Engaged on defined scopes to manage schedules, dependencies, and stakeholder alignment without ramp-up friction.
  • ICW Group
    Senior Program Manager
    ICW Group
    May 2021 - Jan 2025 (3 years 9 months)
    (Role ended due to company-wide reorganization and restructuring.) • Led enterprise cloud transformation initiatives across a 1,000-employee organization, aligning modernization efforts with business and operational objectives. • Directed AWS cloud modernization portfolio spanning 15 initiatives and multi-year strategic investment roadmaps. • Rebuilt governance, accountability, and execution frameworks across business and technology organizations. • Partnered with executive leadership on portfolio priorities, operational risk, financial oversight, and transformation strategy. • Improved delivery performance, platform stability, and cloud cost management through KPI-driven governance, DevSecOps enablement, and modernization initiatives.
  • I
    Senior Program Manager
    ICW
    May 2021 - Jan 2025 (3 years 9 months)
    (Role ended due to company-wide reorganization and restructuring.) • Scope: Directed enterprise modernization portfolio (~$2M annually) in partnership with the CIO and senior leadership, advancing automation, cloud adoption, and governance maturity across IT operations. o Rebuilt delivery model, improving agility, reliability, and speed to market. o Delivered AWS migration roadmap that increased infrastructure resilience by 30%. o Integrated AWS New Service Introductions into project portfolio and planning to accelerate modernization. o Automated DevSecOps and InfoSec remediation, shortening release cycles 25% and cutting audit findings 50%. o Advanced enterprise AI and data strategy through Bedrock, Anthropic, and Snowflake enablement. o E
  • Cognitive Medical Systems Inc
    Enterprise Program Manager
    Cognitive Medical Systems Inc
    Sep 2019 - May 2021 (1 year 9 months)
    • Rebuilt and led PMO operations supporting healthcare and federal delivery portfolios. • Directed application, infrastructure, interoperability, and data integration programs supporting HHS and VA clients. • Managed governance, executive reporting, financial oversight, and delivery execution across a $3.9M portfolio. • Improved delivery transparency, execution visibility, and operational alignment through Agile, SAFe, and workflow modernization initiatives.
  • S
    Senior Program Manager - Global NPI
    Jun 2016 - Sep 2019 (3 years 4 months)
    • Directed global product launch and operational readiness programs across engineering, supply chain, manufacturing, and support organizations. • Established executive governance and reporting models improving delivery predictability and organizational alignment. • Accelerated time-to-market by 25% through structured execution, cross-regional coordination, and risk management.
  • P
    Program Manager - New Service Introduction
    Aug 2014 - Jun 2016 (1 year 11 months)
    • Led service introduction and cost optimization programs across global operations • Reduced operational costs while improving service performance and delivery consistency • Improved efficiency and scalability through structured process and execution improvements
  • Hewlett Packard Enterprise
    Program Manager - New Service Introduction
    Hewlett Packard Enterprise
    Jul 2008 - Jul 2014 (6 years 1 month)
    Scope: Delivered global cost-optimization portfolios across 30+ countries, reducing operational costs 12 % and improving SLA compliance.
  • Hewlett Packard Enterprise
    Service Delivery Manager
    Hewlett Packard Enterprise
    Aug 2004 - Jul 2014 (10 years)
    • Led infrastructure delivery, migration, and deployment programs across enterprise environments • Controlled execution across distributed teams, ensuring consistent delivery and minimal disruption • Established governance and performance standards to improve delivery quality and scalability
  • T
    Information Technology Manager/Project Manager
    The Sagres Company
    May 1997 - Jun 2004 (7 years 2 months)
    Led technology and operational initiatives within a financial services environment, aligning systems, data, and business processes to support growth and portfolio performance
Education verified_user 0% verified
  • San Diego Mesa College
    Associate of Arts and Sciences - AAS, Finance and Financial Management Services
    San Diego Mesa College
    Jan 1990 - Dec 1993 (4 years)
  • University of Phoenix
    Master of Business Administration - MBA, Management Information Systems, General
    University of Phoenix
  • San Diego State University
    Bachelor's degree, Business Administration and Management, General
    San Diego State University
Projects (professional or personal) verified_user 0% verified
  • E
    Enterprise Modernization & Cloud Transformation
    May 2021 - Jan 2025 (3 years 9 months)
    Led enterprise-wide modernization, directing architects and engineering teams to deliver cloud migration, SaaS integrations, data modernization, DevSecOps practices, and operational readiness. Established governance and delivery cadence through a Cloud Release Train and stood up the Cloud Center of Excellence. Improved delivery predictability, engineering standards, and stakeholder visibility across IT.
  • A
    AWS Implementation
    May 2021 - Jan 2025 (3 years 9 months)
    Collaborated with AWS architects, engineers, and IT business leaders to develop comprehensive strategies for AWS cloud migration, multi-region disaster recovery, hybrid backup solutions, and integrations with ERP, CRM, and third-party vendor systems. Developed and executed program plans to operationalize these strategies within a hybrid cloud operating model.
  • D
    Digital Transformation from On Premise to Cloud
    Jan 2021 - Dec 2025 (5 years)
    Lead the strategic planning and execution of cloud migration initiatives, aligning stakeholders, managing cross-functional teams, and overseeing timelines, budgets, and risks. Ensure seamless transition of infrastructure, applications, and data from on-premise to cloud while optimizing performance, security, and business continuity.
  • R
    Resource Strategy & Workforce Optimization
    Sep 2019 - May 2021 (1 year 9 months)
    Built enterprise-level workforce visibility by defining resource allocation KPIs, creating skills matrices, and automating resource planning dashboards. Aligned staffing to demand, reduced delivery friction, and improved employee satisfaction through upskilling and clearer expectations. Reduced award-to-start time by 15% and strengthened readiness for new and expanding contracts.
  • P
    PMO Modernization & Reporting Framework
    Sep 2019 - May 2021 (1 year 9 months)
    Standardized PMO practices across federal and healthcare clients by creating unified reporting (MBR/QBR/contract), automating portfolio and financial visibility in Smartsheet, and building delivery playbooks in Confluence. Improved project transparency, resource tracking, and issue escalation. Increased client satisfaction by 50% and improved contract win rates by 25%.
  • R
    Resource Management & Financial Tool Automation
    Sep 2019 - May 2021 (1 year 9 months)
    Utilized SmartSheets to replicate and further automation resource management functionality found in MS Project , Jira and other project management tools. To create a portfolio view of resource hours and cost across healthcare portfolio to improve monitoring and reporting.
  • G
    Grant Development
    Jan 2019 - Dec 2021 (3 years)
    $1M LEAP award grant to create a Consent Management, Decision and Enforcement Services process using HL7 FHIR
  • S
    Software Development
    Jan 2019 - Dec 2021 (3 years)
    Managed a team of engineers, medical SME, UI/UX engineers, network engineers and technical writers in the development of software applications for medical systems and private providers to share information and medical records
  • N
    New Product Introduction
    Jan 2014 - Dec 2019 (6 years)
    Oversaw end-to-end planning, execution, and delivery of new products, coordinating cross-functional teams to align engineering, marketing, supply chain, and operations. Manage timelines, budgets, risks, and stakeholder communication to ensure on-time, high-quality product launches that meet business goals.
  • P
    Process Improvement
    Jan 2014 - Dec 2016 (3 years)
    Collaborated with Global and Regional Field Services/Operations teams to identify inefficient process that could be streamlined and/or automated to reduce overhead and lead time. Implemented changes to regional support models to improve first time call to repair rates and improve client satisfaction
  • D
    Data Center Design, Remodel and Decommissioning
    Jan 2007 - Dec 2011 (5 years)
    Responsible for multiple efforts with banking and healthcare clients to design, remodel and decommission datacenters. These efforts often involved end to end program management from site surveys, design review, financial and resource planning and management as well change management to ensure that application, end user and network traffic where handled appropriately
  • C
    Classified and Unclassified Infrastructure Design and Implementation
    Jan 2006 - Dec 2009 (4 years)
    Led a team of engineers and network admin in surveying, designing and delivering classified and unclassified connectivity to USMC and USN remote reservist and recruiter station locations in the United States
  • D
    Debt Purchasing Score Board
    Aug 1996 - Jun 2004 (7 years 11 months)
    Re-architected consumer debt evaluation software from Corel's Paradox based database system in into MS Access. This system allowed the user to import large data files from various financial institutions using masked consumer data, debt age, debt amount and geographical location of debtor. This information was then evaluated against state and federal collection and consumer protection laws, various reports and summaries were created and an potential ROI determinations made.