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Thomas Hopkins  new_releases

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Director of Engineering
Bristol, England, United Kingdom

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Résumé


Jobs verified_user 0% verified
  • Getro
    Director of Engineering
    Getro
    Sep 2021 - Current (5 years 2 months)
  • Getro
    Software Engineering Manager
    Getro
    Jul 2020 - Dec 2021 (1 year 6 months)
    - Manage timelines and capacity planning.
    - Support team in keeping working agreements up-to-date and nurture accountability to these agreements.
    - Work with engineers to define engineering best practices and encourage adherence to them.
    - Remove obstacles to smooth the development process.
    - Ensure engineers are working on the right priorities.
    - Facilitate effective communication, collaboration and decision making within the team.
    - Evolve process, where appropriate, to increase efficiency and enjoyment.
    - Advocate for reliability and scalability projects. Make trade-offs to balance conflicting objectives between engineering, product and commercial functions.
    - Challenge technical decisions to encou
  • Conversocial
    Engineering Team Lead, Strategic and Integrations.
    Conversocial
    Feb 2018 - May 2020 (2 years 4 months)
    - Lead engineer for strategic projects and integrations between the core Conversocial platform and third-party CRMs e.g. Salesforce, Zendesk, Oracle Service Cloud.
    - Responsible for the development of the platform, performance and continual evolution of technical architecture and the professional development of team members.
    - Working with product managers and design teams to understand the user and deliver engaging user experiences.
    - Pre-sales client consultations and scoping.
    - Jointly responsible for the hiring of engineers across all teams including into the CTO position.
    - Implementation of processes to increase productivity, including moving to SCRUM.
    - Organisation of and participation in on-call rota f
  • Conversocial
    Engineering Team Lead, Crowds Platform.
    Conversocial
    Aug 2017 - Feb 2018 (7 months)
  • Conversocial
    Full Stack Engineer.
    Conversocial
    Aug 2014 - Aug 2017 (3 years 1 month)
    - Server-side internal and customer-facing REST APIs with Python/Django.
    - Client-side UI development with React and Flux.
    - Mentoring of new developers.
    - Data modeling with MongoDB
    - Message queueing with RabbitMQ
    - Triaging support tickets and fixing issues.
    Projects:
    • Worked as part of a team to design, implement, test and maintain:
    • Resolution Management System for the creation, update and resolution of 'issues' associated with customer service conversations, including automated follow up with customer satisfaction surveys.
    • Tracking and visualisation of Resolution Management metrics. This involved the enqueueing of resolution events, a periodic task to performantly consume these events
  • M
    Vehicle Software QA - Intern
    MCLAREN AUTOMOTIVE
    Jun 2013 - Aug 2013 (3 months)
  • S
    Science and Mathematics Tutor
    Oct 2009 - May 2014 (4 years 8 months)
Education verified_user 0% verified
  • University Of Southampton
    Bachelor of Science, Physics
    University Of Southampton
    Feb 2011 - Feb 2014 (3 years 1 month)