Shift Leader - Supervisor - Pit boss
Logismart SRL, Virtual Casino
Jan 2023 - Jan 2025 (2 years 1 month)
• Organized and managed the daily shift break list, ensuring a smooth workflow.
• Supervised and evaluated team performance, providing constructive feedback to improve operations.
• Addressed and resolved issues at the tables, managing players' complaints, dealers' errors, and technical problems. Monitored and managed cameras and equipment, ensuring compliance with company quality standards.
• Entered and updated data, prepared reports, and collaborated with different areas.
• Ensured punctuality and maintained leadership, promoting teamwork and a positive work environment.
• Oversaw the maintenance and cleanliness of the studios, ensuring operational standards were met.
• Managed card handling and stock inventory.
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