T

Theresa Kemp

About

Detail

Gauteng, South Africa

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Hone Health
    TELEHEALTH PATIENT COORDINATOR
    Hone Health
    Jan 2024 - Current (2 years 9 months)
    • US shifts and hours (EST) • Working remotely and independently • Brand marketing • Answering inbound queries via email, text or telephone • Making outbound calls where necessary • General customer service • Key account management • VIP client management • Achieving weekly targets and KPIs • Slack communications • Zendesk ticket handling • Escalations and resolutions • Handling of i-rate patients • Patient coordination • Multi department coordination and involvement to achieve patient satisfaction and resolution to queries • Ensuring patient health journey is monitored and correct. • Ensuring patient labs and lab orders are done on time and Dr consults are booked • Ensuring patient medication orders are processing and are
  • E
    NEW VENDOR COORDINATOR
    EURO-CENTER
    Feb 2023 - Jan 2024 (1 year)
    • USA Based Property Preservation Company. • Brand Marketing and Sales. • Creating Brand awareness across the USA. • Researching Culture and Aesthetics particular to the various states I am tasked to work in on any particular day. • Telesales and Marketing. • Inbound and Outbound calls, as well as registering these calls on the particular property. • Inbound and Outbound emails. • Handling and delegating various forms of communications, these can be with vendors, management or service coordinators. • Find new contractors for various differentjobs and establish new relationships across the USA. • Recruit new vendors and establish timeline requirements. • Negotiate pricing, explain work requirements and assign work orders. • Expla
  • Discovery health
    PREUTHORISATION AGENT
    Discovery health
    Jun 2017 - Jul 2022 (5 years 2 months)
    • Member of a mentorship program as a mentor, training a new preauthorisation recruit • Hospital authorization administration. • Liaising with members, doctors and hospital rooms nationwide with regards to procedures, authorizations, costing. • Clinical funding decisions on a national level for multiple medical disciplines for both in and out of hospital procedures. • Part of a Hospital Case Management over time team to help with excess work load, this included updating length of stay, checking that length of stay is in line with the procedure that had taken place or is relevant to the admission. • Updating or sending for review if section 21 Drugs were requested. • Checking high cost cases as part of the Case management team. • Rev
  • Atlas Security
    TECHNICAL CONTROLLER
    Atlas Security
    Jan 2016 - Jan 2017 (1 year 1 month)
    • Managing of 9 technicians. • Booking of technical jobs for the technicians on a daily basis. • Ensuring monthly targets are met. • Managing technicians daily planner. • Product knowledge and sales. • Income and outbound calls and correspondence with clients. • Handling of escalations and complaints. • Face to face client interaction and sales. • Key account management. • Liaising between clients and technicians. • Management of clients security accounts and the systems they had on their individual properties, both business and private.
  • L
    ASSISTANT TRAINER
    LATE GEORGE UREN
    Jan 2013
    • Managed the stable hands (6 staff). • Ensure horses were prepared and vetted before each race day. • Booked floats ( trucks) for equine transportation for events that were away from home. • Make sure all equine passports were correct and the horses were entered into the correct races. • Ensure correct horses were being vetted and handled by staff. • Ordering of horse food. • Ensuring farrier bookings were correct for each horse spaced 4-6 weeks apart. • Keeping track of staff, complaints, leave, absenteeism and ensuring correct wages were paid. • Equine sales.
  • Discovery health
    PREUTHORISATION AGENT
    Discovery health
    Jan 2013 - Jan 2016 (3 years 1 month)
    • Hospital authorization administration. • Liaising with members, doctors and hospital rooms nationwide with regards to procedures, authorizations, costing. • Clinical funding decisions on a national level for multiple medical disciplines for both in and out of hospital procedures. • Call center-based dealing with patients, members and doctors/specialists. • Managing inbound and outbound correspondence pools. • Authorizing procedures on national level and ensuring that procedures are correct and cost allocated. • Coding using RPL and Flex Decoder. • Dealing with escalations. • In-depth product knowledge for various Discovery products, limitations and restrictions per medical option and medical aid rates charged. • Ensuring daily a
  • T
    BAA MEDIC
    TRAUMANET
    Jan 2011 - Jan 2013 (2 years 1 month)
    • Stocking vehicle with medical supplies. • Patient report forms and admin after shift or between each patient. • Responding to emergency medical calls. • Patient in transit treatment and monitoring. • Providing on-site aid and transporting patients safely to medical facilities. • Assess patients' conditions and implement BLS treatment and procedures. • Maintaining equipment, filing reports and transporting patients between hospitals. • Assess, record, and discuss patient injuries and condition with the physician, including any treatments provided and reactions to treatments or drugs. • Clean and decontaminate ambulance after transporting or treating any patient with infectious disease. Report infectious disease with relevant autho
  • E
    BAA MEDIC
    ECMR
    Jan 2009 - Jan 2011 (2 years 1 month)
    • Stocking vehicle with medical supplies. • Patient in transit treatment and monitoring. • Patient report forms and admin after shift. • Responding to emergency medical calls. • Providing on-site aid and transporting patients safely to medical facilities. • Assess patients' conditions and implement first-aid procedures. • Maintaining equipment, filing reports and transporting patients between hospitals. • Assess, record, and discuss patient injuries and condition with the physician, including any treatments provided and reactions to treatments or drugs. • Clean and decontaminate ambulance after transporting or treating any patient with infectious disease. Report infectious disease with relevant authorities. • Administer drugs as a
  • P
    ASSISTANT AND RECEPTIONIST
    Placecol
    Jan 2008 - Jan 2009 (1 year 1 month)
    • Basic admin duties. • Booking appointments. • Sales on in-house products. • Meeting targets and sales for commission and incentives.
  • P
    SHOP ASSISTANT
    PET BOUTIQUE
    Jan 2008
  • B
    MEDICAL VOLUNTEER
    BLS MEDICAL
    Jan 2006 - Jan 2009 (3 years 1 month)
    • Volunteering as a medic. • Event standby at social and sport events. • Patient care and injury treatment.
  • M
    MEDICAL COORDINATOR
    • Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and other EuroCenter Offices. • Register all communications and take action in the systems provided by the company (Globo, Outlook, telephone system and others). • Register and adjust reserves for services requested when necessary, up to the authorized financial limit. • Coordinate all logistic arrangements adequately locally and internationally. • Coordination with the Medical Team according to Euro-Center's escalation process • Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case. • Unde
Education verified_user 0% verified
  • B
    Basic Life Support course
  • B
    Basic Ambulance Assistance course, ICD 10, NHRPL Coding, prescribed Minimum Benefit Conditions course, Medical Legislati
  • B
    BAA COURSE
  • Westering High School
    National Senior Certificate
    Westering High School