T

Theresa James

About

Detail

Baladīyat ad Dawḩah, Qatar

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • P
    Client/Customer Sales Manager - Secretary
    Paradise Hospitality – Supplier
    Nov 2025 - Current (9 months)
    Create client documentation (LOES, NDAs, quotations, profiles). Lead strategic account planning, drive adoption and upsell opportunities. Managed client relationships across hotels, restaurants, hospitals, resorts, and schools, ensuring their manpower and supply needs were met. Identified staffing requirements, prepared proposals and contracts, and coordinated with recruitment and operations teams for timely worker deployment. Handled client inquiries, provided regular updates, and resolved issues to maintain service quality and customer satisfaction. Maintained accurate documentation, service records, and administrative files including contracts, correspondence, and schedules. Supported HR functions by screening candidates, arranging inter
  • D
    Customer Success Manager / Relationship Manager / Team Lead
    DHRP – Microsoft Dynamics 365 F&O
    May 2022 - May 2025 (3 years 1 month)
    Manage end-to-end customer relationships for Dynamics 365 Finance & Operations clients, ensuring successful onboarding, adoption, and long-term value realization. Act as the primary liaison between clients and technical/functional D365 F&O teams. Create and manage quotations, ensuring accurate pricing, scope definition, and alignment with ERP project requirements. Prepare, review, and coordinate all customer documentation including NDAs, Contracts, SLAs, and MSAs. Utilize strong ERP skills to analyze business processes, identify gaps, and recommend system improvements across Finance, Supply Chain, Procurement, Inventory, Sales, and Project modules. Support customers in understanding and optimizing ERP workflows, data structures, reporting t
  • E
    English Teacher/Class Teacher
    EMS High School
    Aug 2020 - Sep 2020 (2 months)
    Integrated digital tools into curriculum to boost student engagement.
  • Career Pakistan
    Language Practice Coach
    Career Pakistan
    Jun 2020 - Apr 2021 (11 months)
    Delivered strategic coaching to enhance English fluency and confidence. Facilitated improvement of communication skills in high-pressure environments.
  • S
    Executive Logistics
    SilverRow (Navson) PVT Ltd
    Nov 2019 - Sep 2021 (1 year 11 months)
    Oversaw complete supply chain operations and vendor negotiations. Haulage bookings. Improved logistics workflows and streamlined procurement-to-delivery cycles. Maintained strong client relationships to boost retention.
  • V
    Client Relationship Manager / Business Development/HR
    Virtelligence – Healthcare IT Consulting
    Jan 2015 - Jan 2020 (5 years 1 month)
    RecruitBPM (ATS/CRM Solution for Staffing Firms). Account Manager/Vendor Manager / Team Lead – Islamabad, Pakistan. Built client engagement strategies, led onboarding and implementation. Delivered solution-focused demos and addressed customer feedback. Conducted onboarding and orientations, ensuring compliance and smooth integration. Maintained ATS/CRM records of candidates and employees. Held various roles including: Account Manager/Vendor Manager (2017-2019). Senior Healthcare/IT Recruiter (2015-2017). Full-cycle international recruiting, VMS coordination, compliance, and team training.
  • D
    Custom Agent (Data Manager)
    DHL Express Worldwide
    Jan 2012 - Jan 2013 (1 year 1 month)
    Dubai, UAE
  • P
    Patient Care / Home Care Worker / Care Assistant (Part Time)
    Jan 2010 - Jan 2025 (15 years 1 month)
    Islamabad, Pakistan. Provide compassionate, patient-centered care in the client's home environment. Assist with daily living activities such as bathing, dressing, grooming, and toileting. Support mobility needs including transferring, positioning, and walking assistance. Monitor vital signs (temperature, pulse, respiration) and report any changes to supervisors or healthcare professionals. Administer medications as directed and ensure timely adherence to care plans. Perform basic clinical tasks such as connecting and disconnecting IV drips and administering intramuscular (IM) injections under proper supervision and protocols. Prepare nutritious meals and assist with feeding when required. Maintain a clean, safe, and comfortable home environ
  • U.S. Embassy
    Supervisor / Project Coordinator / Security Desk / Team Lead
    U.S. Embassy
    Jan 2008 - Jan 2011 (3 years 1 month)
    Islamabad, Pakistan
  • E
    Administrative Assistant
    Embassy of Japan
    Jan 2007 - Jan 2008 (1 year 1 month)
    Islamabad, Pakistan
  • X
    Secretary / Executive Assistant
    Xeron International
    Jan 2006 - Jan 2007 (1 year 1 month)
    Islamabad, Pakistan
Education verified_user 0% verified
  • University of The Punjab, Lahore
    Bachelor's Degree
    University of The Punjab, Lahore
    Jan 2018
  • B
    Intermediate (HSSC)
    BISE Rawalpindi
    Jan 2006
  • B
    Matriculation (SSC)
    BISE Rawalpindi
    Jan 2004