I bring a versatile and results-driven background in customer service, data entry, and human services management, supported by certifications as a CNA and CMA, and an Associate Degree in Human Services Management. Over the years, I’ve worked across diverse roles that reflect my adaptability, compassion, and commitment to helping others.At Maximus, I served as a Counselor, managing 20+ SNAP and Medicaid eligibility cases daily, ensuring families received timely access to essential benefits. While at Navient, I handled 500+ monthly client inquiries for Lifeline and ACP, resolving complex issues with patience and efficiency. My time with Alorica further sharpened my skills in healthcare support, where I provided frontline assistance through their pharmacy help desk.Beyond those roles, I’ve gained hands-on experience in marketing coordination (NexRep), public service (managing community dog parks), and a wide range of client-focused positions, including retail and food service, home health, residential support, private case management, and more. I’m a fast learner, team player, and empathetic communicator with a strong passion for making a difference across every role I take on.
