Thelma Aniemeke

Thelma Aniemeke

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Lagos, Nigeria

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Résumé


Jobs verified_user 0% verified
  • B
    Associate Product Manager
    Bullion Technology Solutions Limited
    Mar 2024 - Current (1 year 3 months)
    As an Associate Product Manager, I specialize in driving product development and innovation from concept to launch. My role involves collaborating closely with cross-functional teams, including engineering, design, and marketing, to deliver high-quality products that meet user needs and business objectives. Key Responsibilities: • Product Strategy & Planning: Assist in defining product vision, strategy, and roadmap based on market research, customer feedback, and competitive analysis. • Project Management: Coordinate and manage product development processes, ensuring timely delivery and alignment with project goals. • User Research & Insights: Conduct user research, gather feedback, and analyze data to identify pain points, opportunities,
  • B
    Lead, Customer Service Group
    Bullion Technology Solutions Limited
    Feb 2023 - Mar 2024 (1 year 2 months)
    As the Lead of a Customer Service Team, I was dedicated to enhancing customer satisfaction and fostering a high-performing team environment. My role focused on driving exceptional service delivery, optimizing processes, and leading a team of customer service professionals to achieve excellence. Key Responsibilities: • Team Leadership & Development: Manage, mentor, and motivate a team of customer service representatives to achieve performance targets and deliver outstanding service. • Operational Oversight: Oversee daily operations, ensuring efficient workflow, adherence to service standards, and effective resolution of customer inquiries and issues. • Customer Experience Enhancement: Develop and implement strategies to improve the customer
  • U
    Co_hort Captain
    Utiva
    Dec 2021 - Oct 2022 (11 months)
    Developed and implemented data analyses, data collection systems and other strategies that optimize statistical efficiency and quality Acquired data from primary or secondary data sources and maintained databases Created BI dashboards and reports. Identified, analyzed, and interpreted trends or patterns in complex data sets Filtered and “cleaned” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
  • U
    Sales Specialist
    ULTIMUS HOLDING
    Oct 2020 - Jan 2023 (2 years 4 months)
    • Analyzed data for sales performance assessment for continuous sales improvement and monthly report presentations. • Engaged sales team in knowledge and experience sharing sessions for team performance improvement. • Researched and analyzed data of prospective customers for sales projection. • Educate clients on the advantages of whole and term policies through social media, zoom seminars and/or workshops.
  • C
    Customer Service Representative
    Cygnusspin Limited
    Jan 2020 - Oct 2021 (1 year 10 months)
    • Rated highest with a 96% rating from customer feedback on satisfaction and service delivery, with an equivalent growth in sales amount. • Compiled sales activity reports for analysis and decision making. • Fronted product awareness campaign with a feedback analysis to drive product improvement.
  • F
    Customer Service Representative/Live Agent
    FORTUNES BET NIGERIA LIMITED
    Oct 2018 - Jan 2020 (1 year 4 months)
     Effectively managed customer queries through live chat;  Played integral role in ensuring sales team achieved set targets by maintaining cordial and professional relationship with the clients;  Handled accurate data entry, data management and data retrieval for strategic business decisions;  Ensured all complaints, refunds, replacements, suggestions by clients are promptly attended to and escalated to respectively business units;  Handled filing systems ( complaints and queries) accurately and professionally,  Maintained professional demeanor with internal and external clients;  Supported administrative unit with daily administrative tasks occasionally.
  • R
    Customer Service Representative
    RIBBON AND MAVERICK MEDIA
    Sep 2014 - Oct 2016 (2 years 2 months)
     Provided first-class customer service to walk in clients, visitors and internal employee;  Received and attended to all incoming enquires (calls and mails) professionally;  Handled delegated company communications such as Letter of Administration, company proposals and other assigned communications;  Managed filling system effectively and other core administrative duties efficiently;  Handled all receivables and deliverables (couriers, incoming faxes, deliveries) and managed its distribution effectively;  Maintained detailed and updated call logs for strategic decision making;  Ensured a serene and clean office environment
Education verified_user 0% verified
  • UNIVERSITY OF ABUJA
    Bachelor of Arts - BA, English Language and Literary Studies
    UNIVERSITY OF ABUJA
    Jan 2010 - Dec 2016 (7 years)
Projects verified_user 0% verified