Daniel Castañeda Customer Service / Back Office

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GTS Customer Service and Back Office Agent

Conduent, Royal Caribbean

Jan 2019 - Current (7 years 10 months)

- I answer inbound calls for sales and customer service for actual guests that want to arrange flights with Royal Caribbean benefits. In other words I am in the Flight department.
- I also handle back office reports as Schedule changes and reporting.

FinOps Specialist/Billing

Onbe

Oct 2025 - May 2026 (8 months)

Managed invoice processing for West and East regions, including final review and validation
Review and process credit memos using FIS (Power BI) and internal GP systems
Identify and resolve sales order errors by analyzing daily IT reports; perform system testing in Microsoft Dynamics to ensure accuracy
Oversee West region order processing, verifying client fund availability prior to payment execution
Maintain strong communication with Customer Success Managers (CSMs) to ensure all documentation is complete and funds are available for order processing
Handle East region refunds by collecting signed authorizations and coordinating with banking partners to ensure timely client reimbursements
Process bi-weekly cred

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Sr. Accounts Receivable V

ECI - Electronic components International

Apr 2023 - Feb 2025 (1 year 11 months)

Managed complex AR portfolio and provided team-level support for escalations.

Partnered with B2B clients to resolve overdue invoices and maintain DSO targets

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Financial, Bookkeeping and Client Support

Tax Cheapo LLC

Dec 2022 - Oct 2025 (2 years 11 months)

Managed monthly bookkeeping for 10+ clients using Xero and Excel (categorization, reconciliation, reporting).

Prepare and organize IRS-related documents for tax filings.

Support loan applications with accurate documentation.

Provide executive assistance to the company director for operations and special projects.

Create timely and accurate financial statements (P&L, Balance Sheets).

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Support Specialist

Dulles Glass & Mirrors

Jan 2022 - Aug 2023 (1 year 8 months)

Delivered multi-channel customer support via chat, email, ticketing systems, and phone calls, ensuring quick resolution and high customer satisfaction.

Managed order processing and invoicing through Odoo ERP, including adjustments, credits, and refunds.

Oversaw Amazon Marketplace and Walmart Marketplace accounts (seller portals), handling orders, specifications, customer inquiries, and issue resolution.

Coordinated returns, replacements, and warranty claims, maintaining compliance with company policies and customer expectations.

Provided clear documentation and reporting to support finance and operations teams, contributing to smoother workflows and higher efficiency.

Recognized for bal

Sales Manager

Del Cid Satellites

Jun 2015 - Oct 2017 (2 years 5 months)

- I earned a few bonuses to get my sales on target.
- Also I called existing customers to offer internet and to check that the installation was made correctly.
- Get new customers on the latino market. By posting in facebook, creating advertisements and a 60 seconds live radio ads.

Customer service

Allied Global BPO

Feb 2014 - Dec 2014 (11 months)

Customer service

Banco Industrial

Oct 2012 - Dec 2013 (1 year 3 months)

Customer Care / Call Center Agent

T-Mobile

Oct 2012 - Dec 2013 (1 year 3 months)

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Accounts Receivable Clerk / Chain Collections

COCA COLA REFRESHMENTS

Feb 2009 - May 2012 (3 years 4 months)

- I got different prices as getting the best numbers over the other agents. Most of the times I was above 90% of my forecast.
- Email based job collecting past due invoices from a 100 accounts portafolio around 10 million USD per month. We got extra bonus when achiving out goals and reach our forecast.

Daniel Castañeda

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Daniel Castañeda