Tech Analyst Senior Associate
Dell Services
Aug 2013 - Oct 2015 (2 years 3 months)
Description : Provide Advance Technical Support for Leverage Accounts, dedicated to the resolution of problem with virus/antivirus, installation of software(MS Office, SAP, Symantec Antivirus, McAffe Antivirus, VPN software like RSA and F5 VPN Tools, system updates, Autodesk and Adobe software), clean-up of malwares and virus on personal and Company computers, set up Network Printers, Shared Drives and backup information to dedicated servers; creation and management of Outlook Profiles(PST and OST); analysis detection and resolution of System related issues; Adding and removing Active Directory access for users when required. SME experience Doing Interviews for new hires to the RRS Team Leverage and HPCH accounts. Launching Project of HPCH