Thandile Mbukushe

Junior Customer Service Representative

Second Nature

May 2025 - Current (1 year 4 months)

Calling and onboarding individuals referred by their GP to the Second Nature programme Providing programme guidance and collecting weight‑loss data from NHS and partner members at designated time-points Being highly organised and deadline‑driven, comfortable working in a fast-paced, task-oriented environment Maintaining accurate data entry and being detail-oriented, especially during phone communications Managing sensitive conversations empathetically, with a clear, caring approach

C

Customer Support Representative

Clipboard Health (Remote)

Sep 2023 - Apr 2024 (8 months)

Responded to inquiries- Answering phone calls, emails and chat inquiries from HCP and HCF. Guided candidates through credentialing, licensing, background checks, and training requirements Ensured all required documents (e.g., certifications, immunization records) are submitted and verified Resolved issues: Troubleshooting scheduling conflicts, payroll issues, missed shifts, or credentialing delays Escalated complex problems to the appropriate department (e.g., compliance, HR, payroll) Maintained accurate records: Updating CRM or applicant tracking systems (ATS) with accurate communication logs, status updates, and documentation Communicated feedback or concerns from clinicians or facilities to the appropriate department Shift support: Assis

ESL Teacher

Skyeng

Feb 2021 - May 2022 (1 year 4 months)

Developed activities and integrated technology to diversify instruction. Planned and facilitated Business English lessons, increasing ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance. Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension. Created new lesson plans based on course objectives and educated students in the basics of English grammar and conversational speaking. Administered and graded tests and assignments to evaluate student progress. Improved instruction methods by using various assessment tools and strategies. Additionally, utilized call management skills to build trust and rapport with students through regular comm

E

Entrepreneur

Jan 2014 - Jan 2020 (6 years 1 month)

I

Pharmaceutical Sales Representative

Inova Pharmaceutical

Feb 2011 - Aug 2014 (3 years 7 months)

Introduced, demonstrated and sold new products and systems effectively Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials Achieved top performance by strategically adapting to rapidly changing and competitive environment

Pharmaceutical Sales Representative

Msd

Apr 2010 - Jan 2011 (10 months)

Introduced, demonstrated and sold new products and systems effectively Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials Achieved top performance by strategically adapting to rapidly changing and competitive environment

A

Pharmaceutical Sales Representative Learnership

Adcock Ingram

Sep 2008 - Aug 2009 (1 year)

Introduced, demonstrated and sold new products and systems effectively Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials Achieved top performance by strategically adapting to rapidly changing and competitive environment

Medical Technologist

Ampath Laboratories

Feb 2006 - Dec 2008 (2 years 11 months)

Analyzed laboratory findings to check the accuracy of results while maintaining the required laboratory supplies inventory and verifying the viability of supplies prior to use. Identified test system abnormalities that could negatively affect test performance or reporting and took corrective actions to resolve these issues. Followed established laboratory protocols for specimen processing, analysis, and results reporting, ensuring compliance with industry standards. Transcribed laboratory test results into patient charts accurately. Additionally, engaged with healthcare professionals as customers, addressing and resolving their concerns to enhance service delivery and support patient care.

Medical Technologist Intern

NHLS

Feb 2004 - Dec 2005 (1 year 11 months)

Thandile Mbukushe

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