Thandeka Nompumelelo Ncube

Thandeka Nompumelelo Ncube

About

Detail

High-Performing Virtual Sales Representative | Skilled in Lead Generation & Conversion | Customer Service Representative| Detail-Oriented Admin Professional
Johannesburg, Gauteng, South Africa
Contact Thandeka regarding: 
work
Full-time jobs
Starting at USD650/month
Flexible work
Starting at USD6/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Appointment Setter public Remote experience
    Streamline Prospects
    Apr 2023 - Aug 2025 (2 years 5 months)
    •Scheduled 15-20 qualified appointments weekly between car dealerships and motivated sellers, contributing to consistent sales pipeline growth.
    • Improved show-up rates by 10% through effective follow-ups, reminders, and strong rapport-building with prospects.
    • Maintained accurate lead records in CRM systems, ensuring smooth handoffs to the sales team and reducing lost opportunities.
    • Conducted cold calls, email outreach, and digital lead engagement to generate new opportunities.
    • Supported sales teams with calendar management, reporting, and client communication to streamline operations.
  • U
    Virtual Assistant public Remote experience
    Upwork Freelance Platform Remote
    Nov 2022 - Jun 2025 (2 years 8 months)
    • Assist international clients (mainly US timezone) with calendar management, inbox sorting, and document preparation.
    • Utilize tools like Google Workspace, Slack, Zoom, Notion, Trello, and Asana to enhance productivity and communication.
    • Manage administrative workflows to support executive teams effectively.
    • Provide support in customer follow-ups and CRM data entry, ensuring timely and accurate communication.
    • Additionally, coordinated meetings, inquiries, and appointments through inbound and outbound calls, which improved client engagement and streamlined communication processes.
  • Hopin
    Customer Support Representative
    Hopin
    Apr 2021 - Oct 2022 (1 year 7 months)
    • Provided real-time support via chat and email during live virtual events.
    • Handled a high volume of global customer inquiries and technical issues.
    • Delivered fast and empathetic service with a consistent 90%+ satisfaction rating.
    • Contributed to knowledge base content and internal support resources.
    • Liaised with product and engineering teams to address escalations, utilizing negotiation skills to reach mutual understanding with customers and prevent potential service disruptions.
Education verified_user 0% verified
  • Central Technical College
    National N Diploma
    Central Technical College
    Aug 2021 - Current (5 years 3 months)