Thalita Martins Costa

Thalita Martins Costa

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Customer Experience Manager and Brand Awareness
Veneto, Italy
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Résumé

Jobs verified_user 0% verified
  • Rhino
    Customer Success Manager and Brand Awereness
    Rhino
    Aug 2024 - Current (2 years 3 months)
  • Rhino
    Operations Workforce Manager
    Rhino
    Jan 2024 - Jul 2024 (7 months)
  • TravelPerk
    Customer Care Team Lead
    TravelPerk
    Apr 2021 - Mar 2023 (2 years)
  • TravelPerk
    Business Travel Consultant
    TravelPerk
    Feb 2019 - Apr 2021 (2 years 3 months)
  • Lufthansa InTouch
    Customer Service Agent
    Lufthansa InTouch
    Jun 2017 - Jan 2019 (1 year 8 months)
    Assist customers over the phone and by email with all their needs regarding tickets, rebooking, booking, and refunds. Explanation of Lufthansa rules and guarantees. Use of ALTEA, ONERESS, AMADEUS, and NOVOMIND. Pre and after sales customer service.
  • WIZARD IDIOMAS
    English Teacher
    WIZARD IDIOMAS
    Feb 2017 - May 2017 (4 months)
    English teacher for students at a medium and advanced level
  • Esko
    LATAM Marketing Sales Lead Coordinator
    Esko
    Jul 2014 - Dec 2016 (2 years 6 months)
    Work on LATAM market. Support customers on their needs, qualify them for sales team , intermediate the relationship between them and Sales. Fulfill daily management excel sheets regarding leads and opportunities. Improve Relationship with the customer. Promoting webinars regarding Esko Solutions, Review translations from English to Spanish and Portuguese of e-mail Marketing Campaigns. Use Salesforce.com platform to manage and work on leads. Brief experience in Events by helping our dealers in our area events, chosen booth and preparing it for the show, helping with operational tasks during events.
  • Esko
    Customer Services Intern
    Esko
    Feb 2013 - Jun 2014 (1 year 5 months)
    Direct contact and support with LATAM and Brazil, contact with our office in USA to review and align the customer care and manage logs.Follow up of entry calls. Manage services and parts proposals and sign technical people for services. Take care of individual expenses of technical team and administrative issues in general. Coordinate technical team travels as buying tickets and set up hotels.
  • Outokumpu
    Import Intern
    Outokumpu
    Mar 2012 - Sep 2012 (7 months)
    Internship on import area. Help on import documents verification, checking if they were including every detail. Customer contact, phone handling help, build excel sales sheets and process using the SAP system.
  • MOfficer
    Sales
    MOfficer
    Nov 2007 - Feb 2008 (4 months)
    Sell M. Officer clothes, direct contact with customers, very friendly approach.
Education verified_user 0% verified
  • Universidade Anhembi Morumbi
    Bacharelado em Relações Internacionais, International Relations and Affairs
    Universidade Anhembi Morumbi
    Jan 2010 - Jan 2014 (4 years 1 month)
    Worked on a project for the final year of University making an assignment about "UN and the New Wars" where i debated the works on Peace-building made in El Salvador by UN after this new global phenomenal called New Wars.
Projects (professional or personal) verified_user 0% verified