T
Thais Margarita Rodriguez Garcia
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Jalisco, Mexico
Résumé
Jobs
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Operations CoordinatorFlexMay 2022 - Oct 2023 (1 year 6 months)Responsible for coordinating and optimizing projects and resources, with support in Lean Manufacturing and Industrial Engineering areas. • Coordination and documentation of projects. • Department budget management to ensure effective resource allocation. • Maintaining direct contact with suppliers to ensure timely supply of materials. • Preparation of informational bulletins and executive presentations for reporting results. • Continuous improvement proposals in production line processes and workstations. • Support and implementation of Lean Manufacturing methodologies such as VSM and spaghetti diagrams.- Customer ServiceGrupo PeñafielJul 2019 - Apr 2022 (2 years 10 months)Performed various functions related to customer management and support to the sales team. Started as an intern and later promoted to customer service and management assistance roles. • Registration and management of new clients using macros. • Identification and contact with potential clients through delivery applications (Uber Eats, DiDi, Rappi). • Creation and management of information summaries for monitoring key performance indicators (KPIs for new clients). • Processing of sales settlements and order registration via SAP. • Handling and escalation of customer complaints. • Requesting and managing office supplies. • Support in administrative and management tasks.
Education
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- UMaster's in business administrationUniversidadTecMilenioSep 2023 - Current (2 years 8 months)Specialization in Logistics
- TBachelor's in Mechatronic EngineeringTecnológico Nacional de México, Cd.Aug 2015 - Jan 2021 (5 years 6 months)Specialization in Advanced Manufacturing and Automation