Thabile Nhlapo

V

Virtual Assistant

Virtual Assistant | PinPoint Health and Safety Pty (Ltd) |

Oct 2024 - Oct 2025 (1 year 1 month)

- Developed and launched online training programs for mining staff, boosting compliance and safety awareness. - Managed certification tracking, improving efficiency in workforce skill documentation. - Automated email and calendar management, reducing administrative workload by 25%. - Facilitated virtual training sessions, ensuring high engagement and knowledge retention.

C

Administrator

City of Ekurhuleni,

May 2024 - Oct 2024 (6 months)

- Streamlined documentation processes, ensuring 100% accuracy in report generation and filing. - Optimized meeting efficiency by managing agendas, minutes, and follow-ups, improving team productivity. - Enhanced stakeholder engagement through professional handling of calls, emails, and inquiries. - Implemented a digital filing system, reducing retrieval time by 30% and ensuring compliance. - Produced data-driven reports, enabling leadership to make informed operational decisions.

O

Online English Tutor

Aug 2022 - Current (3 years 8 months)

- Increased student exam scores by 20% through personalized lesson plans and exam strategies. - Achieved 95% student satisfaction by tailoring lessons to individual learning styles. - Conducted 500+ virtual lessons, fostering language proficiency in a remote setting.

A

Receptionist

Amabo

Jan 2019 - Dec 2020 (2 years)

• Managed multiple phone lines and answered incoming calls in a timely and efficient manner • Assisted with basic administrative tasks such as photocopying, filing, and faxing • Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained

M

Admin Temp

Makro

Oct 2018 - Dec 2018 (3 months)

• Greeted customers in a friendly and professional manner • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service • Assisted customers with locating items and providing product information

Thabile Nhlapo

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