Operations manager
Liberty Life Group
Jan 2016 - Current (10 years 4 months)
As an Operations Manager, I was responsible for overseeing the daily operations and ensuring the efficiency of various processes within the organization. I utilized Salesforce to manage customer relationships effectively, enhancing our CRM strategies and improving client satisfaction. I developed and implemented standard operating procedures (SOP) to streamline workflows and optimize operational staffing management. Additionally, my experience as an executive assistant provided me with valuable insights into organizational dynamics, allowing me to better coordinate cross-functional teams and support strategic initiatives within the operations framework.