Terronithia Richard

Digital Support Specialist

U.S. Bank

Oct 2022 - Apr 2025 (2 years 7 months)

• Handled high call volumes in a remote call center, averaging 10+ calls/hour. • Provided support for U.S. Bank digital products, including troubleshooting technical issues. • Utilized strong communication and customer service skills to de-escalate customer concerns. • Collaborated with team members through business-wide chats to resolve inquiries efficiently. • Maintained top performance in meeting KPIs and service-level metrics.

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Patient Access Representative

Herman Baptist Hospital

Nov 2020 - Jun 2022 (1 year 8 months)

• Entered and verified patient data and insurance information in compliance with regulations. • Communicated calmly and effectively with ill or distressed patients. • Ensured documentation accuracy and quality in a high-pressure environment.

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Leasing Manager

Forest Hollow MHC

Nov 2020 - Jun 2022 (1 year 8 months)

• Managed leasing operations and supervised consultants to maximize occupancy. • Delivered customer-focused service while processing lease agreements. • Handled emergencies and enforced policy standards to ensure resident satisfaction.

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Truck Dispatcher

GoodPack

Jan 2019 - Dec 2019 (1 year)

• Managed driver routes, coordinated freight pickups, and resolved real-time delivery issues. • Maintained open lines of communication with both drivers and clients. • De-escalated conflicts and provided logistical support in a dynamic setting.

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Sales & Customer Service Representative

Alorica Call Center

Mar 2018 - May 2018 (3 months)

• Assisted customers with financial transactions and inquiries in a high-volume environment. • Addressed complaints and provided on-the-spot resolutions to improve customer satisfaction. • Managed merchandise inventory and maintained transaction accuracy.

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Senior Correctional Officer

Texas Department of Criminal Justice

Aug 2011 - May 2017 (5 years 10 months)

• Maintained safety, order, and compliance within a high-stress environment. • Demonstrated strong conflict resolution and interpersonal communication skills. • Ensured accurate reporting and inmate supervision procedures.

Terronithia Richard

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