Terreathea Bryson

ACCOUNT MANAGER

Paylocity

Oct 2024 - Current (1 year 8 months)

Manage daily communication with multiple business clients via phone and email, providing comprehensive support and assistance across various business functions. Including payroll, onboarding, recruiting, time and labor, and more. Guide clients through system processes and troubleshooting, ensuring smooth operations and prompt resolution of issues. Utilized tools such as Microsoft Teams, Excel, and Salesforce to manage client interactions, data, and reporting. Demonstrate expertise as a Subject Matter Expert (SME) in Human Capital Management (HCM), delivering solutions to client inquiries and needs. Excelled in multitasking and team collaboration, consistently meeting service level expectations and maintaining high customer satisfaction.

I

PELOTON (MEMBER SUPPORT)

Intouch CX

Jan 2024 - Oct 2024 (10 months)

Provided technical support for Peloton equipment including Bike/Bike+, Tread/Tread+, Row, and Guide, assisting customers with troubleshooting, scheduling service technicians, and placing support orders. Trained new employees on internal software systems, Peloton equipment usage, and customer service procedures across chat, email, and phone channels. Delivered coaching on effective communication and problem-solving strategies to ensure high-quality customer experiences.

CASE CONSULTANT

Morgan & Morgan

Aug 2023 - Nov 2023 (4 months)

Conducted detailed client interviews to gather accurate information regarding a wide range of legal cases, including car accidents, medical malpractice, animal attacks, child rights, and sexual harassment. Documented complex case details with precision, ensuring all relevant information such as injuries, treatments, surgeries, and hospitalizations was thoroughly recorded. Asked strategic, probing questions to ensure completeness and clarity in client narratives. Managed appointment scheduling, follow-up calls, and client communications to maintain seamless workflow and professional service. Ensured timely and accurate completion of contracts and client documentation, securing signatures and maintaining confidentiality.

WAREHOUSE LOGISTICS

Amazon

Jun 2020 - Feb 2021 (9 months)

Handled the loading, unloading, and movement of packages and boxes from delivery trucks in a fast-paced, high-volume warehouse environment. Scanned and processed incoming and outgoing shipments to ensure accurate tracking and timely delivery. Maintained strict safety standards while working around moving trucks, conveyor belts, and heavy equipment. Quickly and efficiently packaged items, prepared them for shipment, and loaded boxes into trailers for distribution to customer locations. Assisted with inventory management by organizing items at inbound docks and restocking warehouse shelves. Demonstrated agility and adaptability in a physically demanding role requiring constant movement and attention to detail. Additionally, engaged in custome

a

SALES ASSOCIATE

aerie by American Eagle

Oct 2019 - Jun 2020 (9 months)

Performed a variety of retail duties, including managing inventory, updating visual displays, and adjusting in-store signage to align with brand standards. Greeted customers warmly, provided product knowledge, and promoted the company's store credit card to boost sales and customer engagement. Modeled and upsold company merchandise to encourage brand loyalty and drive revenue. Collaborated effectively with team members to meet sales goals and maintain a positive, customer-focused environment. Demonstrated flexibility and initiative in supporting daily store operations and merchandising efforts.

G

SALES ASSOCIATE

Gap|

Sep 2017 - Mar 2020 (2 years 7 months)

Managed store operations across departments including Gap Baby, Body, Men's, and Women's, ensuring merchandise was properly displayed and aligned with brand standards. Handled inventory tasks, updated visual displays and mannequins, and configured signage to support seasonal and promotional changes. Actively promoted the GAP credit card and membership program, consistently meeting or exceeding daily sign-up and sales goals. Delivered exceptional customer service by de-escalating issues, providing product knowledge, and keeping customers informed about new arrivals and upcoming launches. Served as a brand ambassador by modeling GAP apparel and maintaining a professional, fashion forward appearance. Assisted with store opening and closing pro

Terreathea Bryson

About

Detail

Timeline

Résumé