T
Ternisha Porter
About
Detail
Florida, United States
Résumé
Jobs
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(Remote) Loan Processor/Customer ServiceFlagstar BankJan 2021 - Apr 2025 (4 years 4 months)• Cross trained in multiple departments to know all company needs and train new employees. • Analyzed and updated all necessary changes to Salesforce software • Processed customer service requests via phone support and email support • Customized CRM using the most up-to-date tools (i.e., workflows, triggers) • Noted customer correspondence in CRM to track requests, problems and solutions. • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services • Audited internal data and processes to identify and manage initiatives, improving business performance. • Recommended metrics and models based on observed trends. • Worked with internal teams to understand business n- Data Entry Team Lead/Account Administrative RepresentativeFreedom MortgageJul 2020 - Jan 2021 (7 months)• Performed administrative tasks and assisted in executing business solutions • Successfully entered data into company database and validated the accuracy of valuable company information • Used and analyzed data from automated information aggregators to update the database • Generated data reports, enter company findings into the database and perform backups • Supported data entry across departments as requested, switching promptly to new projects.
- LCustomer Services Representative/Single Point of ContactLoanCareFlagstar BankNov 2015 - Jul 2020 (4 years 9 months)• Assisted staff with resolving complex customer issues and implementing targeted solutions. • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed. • Documented customer correspondence in CRM to track requests, problems and solutions. • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools • Assisted customers by providing confirmations, answering questions and offering general information.
Education
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- D620 All Lines Adjuster LicenseDIPLOMA First Coast Academy